Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
Job Posting: HR / Office Manager
Company: Pro-Serv Food Equipment
Location:Â New Bern NC
Type: Full-Time
Reports To: Ownership / Finance
Location:Â New Bern NC
Type: Full-Time
Reports To: Ownership / Finance
ROLE PURPOSE
The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally.
This role ensures:
- Legal and labor compliance
- Accurate employee records
- Efficient hiring and onboarding
- Payroll and benefits coordination
- Safety, certification, and licensing tracking
- Office administrative support
This role does not run operations — it supports the people who do.
Strong organization, follow-through, confidentiality, and documentation are non-negotiable.
Strong organization, follow-through, confidentiality, and documentation are non-negotiable.
KEY RESPONSIBILITIES
Human Resources & Compliance
- Maintain complete and accurate employee personnel files (digital and physical)
- Ensure compliance with labor laws, OSHA requirements, and company policies
- Track certifications, licenses, training, and expiration dates
- Document disciplinary actions, performance notes, and safety incidents
- Maintain employee handbook acknowledgments and policy updates
Rule: If it’s not documented, it didn’t happen.
Hiring & Onboarding
- Coordinate with Branch Managers on staffing needs
- Post and manage job openings
- Screen resumes and conduct phone screens
- Schedule interviews
- Coordinate background checks, drug screens, and license verification
- Prepare offer letters and new hire paperwork
- Set up first-day onboarding (systems access, uniforms, training schedules)
Payroll & Benefits Coordination
- Review and verify timecards
- Monitor PTO balances and accruals
- Coordinate payroll data with Finance
- Handle benefit enrollments, changes, and employee questions
- Track and assist with workers’ compensation claims
- Assist with payroll audits and corrections
Office Administration
- Manage office supply inventory and ordering
- Handle vendor paperwork and administrative requests
- Answer incoming administrative calls and emails
- Assist with meeting preparation and company events
- Maintain organized office systems and files
DAILY TASKS
Employee & Office
- Check HR and admin email inbox
- Respond to PTO and time-off requests
- Update employee records and files
- Monitor clock-ins and time discrepancies
- Check office supplies
- Answer incoming administrative calls
Payroll / Benefits
- Review timecard issues
- Track workers’ compensation activity (if applicable)
- Respond to benefit-related questions
Compliance / Documentation
- File disciplinary and performance notes
- Update certification tracker
- Log safety incidents
WEEKLY TASKS
Hiring / Staffing
- Review open positions
- Schedule interviews
- Coordinate background checks and drug screens
Employee Records
- Audit personnel files
- Verify licenses and certifications
- Update employee contact information
Payroll / Benefits
- Verify payroll data with Finance
- Update PTO balances
- Process insurance enrollments or changes
Office Administration
- Reorder office supplies
- Process vendor paperwork
- Prepare for meetings
MONTHLY TASKS
Compliance & Legal
- Review OSHA documentation
- Update policies and handbook materials
- Review workers’ compensation activity
- Verify required labor law postings
Employee Management
- Audit certification expirations
- Update training records
- Review performance documentation
Finance Coordination
- Review benefits invoices
- Conduct payroll audits
- Audit PTO accruals
QUALIFICATIONS
- 3+ years experience in HR, Office Management, or Administrative Management
- Strong knowledge of HR compliance and employment documentation
- Experience with payroll coordination and benefits administration
- High attention to detail and organization
- Ability to handle confidential information professionally
- Strong communication and follow-through
- Comfortable working in a fast-paced, blue-collar service environment
WHAT SUCCESS LOOKS LIKE
- Employee files are always complete and audit-ready
- Hiring is organized, compliant, and efficient
- Payroll errors are minimal to none
- Certifications and licenses never expire unnoticed
- Office operations run smoothly without bottlenecks
- Leadership can trust that HR documentation is accurate and up-to-date
WHY PRO-SERV
Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values:
- Accountability
- Structure
- High standards
- Taking care of our people
If you are organized, proactive, and take pride in running a tight ship — this role is for you.
Learn more about this Employer on their Career Site
