Chief of Operations

The Chief of Operations (COO) provides day-to-day operational leadership for the New Hampshire Tracking Station, supporting continuous Satellite Control Network (SCN) mission operations. The COO oversees operational personnel, shift execution, mission readiness, training and certification, staffing coordination, and compliance with established technical, safety, security, and customer requirements.

The position serves as a key interface between site leadership, program management, and government mission partners, ensuring reliable 24/7 operations and timely resolution of operational issues. The COO monitors mission performance, coordinates corrective actions, manages operational priorities, and supports workforce planning to maintain safe, effective, and mission-ready station operations.

• Manages and coordinates operational strategies.

• Reviews, analyzes, and prepares reports, records, and data required for plan activities.

• Develops and implements policies, practices, procedures, and operating goals.

• Approves and allocates resources based on business priorities.

• Comprehensive knowledge of the field's concepts and principles.

• Performs complex tasks typically following established processes.

• Leads and directs the work of other employees and has full authority for personnel decisions.

• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies. Typically requires BA and 5-7 years.

• Bachelor’s degree in Business, Management, Engineering, Information Technology, or a related field; equivalent relevant experience may be considered.
• Minimum 8 years of progressively responsible operations, technical, or program management experience, including at least 3 years in a leadership or supervisory role.
• Experience supporting 24/7 mission-critical operations, preferably within the Satellite Control Network (SCN), DoD space operations, satellite operations, or a comparable technical environment.
• Demonstrated experience managing geographically dispersed teams, site leadership, staffing, operational performance, and customer requirements.
• Strong knowledge of workforce planning, personnel management, performance monitoring, risk identification, and corrective-action processes.
• Excellent written and verbal communication skills with the ability to interface effectively with government customers, program leadership, and site personnel.
• Must possess an active security clearance and access requirements necessary to support the assigned mission.

Work Where it Matters

Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment.

As a FRA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.