Foreclosure and Post-Sale/ Administrative Support Specialist

Description

SUMMARY:

Extensive administrative work involved in the Foreclosure and Post-FCL Sale (Liquidation) operations of the Servicing Department. Requires knowledge and abilities in the coordination of various functions of Foreclosure and Post-Sale including but not limited to invoice processing, property inspections, communicating with attorneys and preservation vendors, and Post-Sale claims knowledge. Must be familiar with investor guidelines specifically Ginne Mae, Fannie Mae and Freddie Mac, as well as Government Insurers (FHA, VA and USDA). Must also be familiar with Private Mortgage Insurance and other reporting and compliance guidelines. Primary contacts include staff, vendors/partners, legal counsel, management staff and others involved in the Foreclosure and Post-Sale process. Work may be periodically reviewed for results.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Pay invoices 
• Submit 1st and 2nd chance Foreclosure referrals to ServiceLink
• Obtain payoff quotes for judgment figures
• Provide escrow and corporate advance breakdowns to attorneys 
• Provide reinstatement quotes
• Act as liaison between borrower and loss mitigation
• Refer Short Sales and Deed-In-Lieu to DLS and handle the client responsibilities
• Obtain authorized signature on FCL or BKR docs and mail to atty and upload to Tempo
• Handle MERS assignments/de-registrations
• Communicate with attorneys and/or vendors to update files that are in legal process.
• Ensure account actions, correspondence and process delays are thoroughly documented in servicing system. 
• Respond and return voicemails, escalations and all other requests within 24 hours from receipt.
• Handle all written and verbal correspondence professionally between the borrowers, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.
• Actively participate in quarterly performance meetings; meet or exceed all performance metrics.
• Assist with other duties as necessary.

ESSENTIAL /SKILLS/ABILITIES:

• Ability to adapt to changes in how business is conducted, and work is accomplished with no diminishment in work performance.
• Proven ability to effectively present information as needed or required.
• Proficiency in using and learning mortgage loan software (LoanServ and Tempo).
• Ability to work under the stress of dealing with a wide range of personalities
• Ability to establish and maintain effective working relationships with executives, managers, employees and vendors.
• Ability to attend meetings or perform other assignments at locations outside the office, if necessary.  
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Maintain courteous, professional and effective working relationships with employees at all levels of the organization, customers, vendors and/or any other representatives of external organizations.
• Ability to work the days and hours necessary to perform all assigned responsibilities and tasks.
• Must be available (especially during business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.

COMPENSATION: $23.06 - $32.12 per hour

The Servion Group has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

General Description of Benefits:
All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Discretionary Bonus Possible but not guaranteed.

Requirements

PREFERRED QUALIFICATIONS:

• Education: High School Diploma/GED required. Bachelor’s degree in business or a related field preferred
• Experience: Minimum of 2 years’ experience in Residential Foreclosure/Post-Sale, and Loss Mitigation. 
• License/Certifications: None - (NMLS Preferred)