Patient Registration Specialist

The Patient Registration Specialist ensures financial clearance for admitting patients into the appropriate program/treatment. This position handles self-pay and commercial insurance situations based on assignment.

Duties/Responsibilities:

• Contacts insurance companies to verify patient's coverage and calculates patient’s out-of-pocket costs dependent on level of care patient will receive.

• Handles financial clearance for outpatient services program.

• Works closely with the Registration Supervisor so accurate information is relayed to the client.

• Ensures proper comments are entered in both systems.

• Ensures work area is orderly, neat, clean and safe and that computer equipment is properly maintained and safely stored.

• Discuss with the supervisor the inability or unwillingness of any patient or responsible party to meet the cost of treatment.

• Assists in Patient Accounts Department as may be required. Substitutes for staff on vacation or during periods of illness.

• Performs collection duties to ensure prompt payment from self-pay guarantors following policies and procedures. Uses check by phone, credit card, and payment plan options of payment correctly.

• Phones self-pay guarantors to collect patient balances. Documents notes in the HFM or client system describing work completed on accounts.

• Ensures all patient financial paperwork is accurate and signed upon new admission. 

• Follows all policies set forth for each specific client.

• Performs duties of co-workers on vacation or during periods of illness.

• Performs other duties and responsibilities as assigned.

Required Skills/Abilities:

• Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.

Education and Experience:

• High School diploma or equivalent.

• Bachelor’s degree in a field that provides preparation for the duties of this role, or four or more years of professional-level work experience in patient accounts, preferred.

• Previous experience in a mental health or medical setting.

• SalesForce and Eclipsys, preferred.

Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.