Quality Assurance Manager

Job Summary: 

This key leadership position reports to the Plant Manager and is responsible for managing the daily functions of the Quality department and providing clear direction to drive world class customer service. 

Job Responsibilities: 

Job responsibilities and duties may include, but are not limited to, the following: 

• Direct the entire Quality Assurance process, which includes planning, engineering, and auditing activities. 

• Implement the objectives and culture for the Quality Assurance Team 

• Collaborate with all plant teams to offer guidance, expertise, and leadership  

• Lead investigations and corrective actions into customer concerns and inquiries 

• Manage the Quality System for the facility and assure compliance to the ISO 9001 requirements 

• Provide product specific expertise to support the Sales, Marketing and technical teams within the ITM business unit 

• Lead the Quality and Cost Improvement Projects 

• Supervise, direct, and lead the Quality Assurance team in the New Carlisle facility 

• Provide communications to the team on a regular basis 

• Provide leadership to the Quality Assurance team and plant-wide groups in order to drive continuous improvement in the facility 

• Install best practice testing techniques and methods to drive effective quality measurement systems 

• Expand employees’ knowledge through training and certification 

• Drive cohesive working relationships among employees and peers 

• Manage the plant Quality System and drive/lead improvement 

• Facilitate monthly quality improvement team activities 

• Manage internal auditing process 

• Maintain specifications for final products and raw materials 

• Assist in the development and maintenance of control plans 

• Manage ISO certification and maintenance of the system 

• Intercompany Support 

• Support plant trials, working closely with the Process Engineering and Alkegen R&D  teams 

• Support the APQP program to develop new products 

• Establish and support standardization practices between facilities 

• Customer Support 

• Complete required customer-driven audits 

• Prepare PPAP’s as required by our customers 

• Provide data as requested/required by customers 

• Corrective Actions 

• Manage the Corrective Action Request System 

• Drive root-cause analysis to achieve effective root-cause solutions (8D, fishbone, and 5 Whys) 

• Participate in the management of the facility through the site Steering Committee 

• Actively participate in the plant safety program 

• Other duties as assigned 

Job Specifications: 

Education: 

• Bachelor’s Degree in Engineering or Quality is preferred.  

Experience: 

• 5+ years of related experience focused within Manufacturing Operations as a leader, particularly in continuous, high-volume setting 

Skills and Abilities: 

• Proven leadership and management skills required 

• Proficiency in SPC is required 

• Strong computer skills required (Excel, Access, etc.) 

• Knowledge of ISO 9001 is required 

• IATF implementation is preferred 

• Must be able to function as a member of a team  

• Self-starter capable of operating independently 

• Must be able to maintain expected quality kpi’s 

• Comply with all site required policies and procedures 

• Ability to organize high volumes of work and information 

• Strong time management and prioritization skills 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Employee is required to execute the following: 

• Occasional bending, reaching, pushing and pulling when retrieving and moving various items 

• Lifting intermittently of various items. Typically, assistance would be provided for weights exceeding 50 pounds 

• Good manual dexterity to operate computer equipment and precision measuring instruments 

• Verbal communication via telephone or in person while interacting with customers, suppliers, or other employees 

• Position may require more than eight hours daily and more than five days weekly to complete work assignments 

• Sitting in chairs (swivel, padded, and adjustable)  

• Squatting / crouching when retrieving stored items from lower shelves and file cabinets, making equipment / product inspections, etc. 

• Standing intermittently  

• Visual monitoring of computer screens 

Equipment Used: 

• Desktop computer 

• Calculator 

• Telephone 

• Standard office equipment 

• Lab equipment (Various) 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The duties of this position are performed throughout the entire floor space of Alkegen. Duties are performed primarily in an office setting but are occasionally performed in manufacturing areas where compliance with applicable safety rules is required. The noise level is light to moderate. During periods of travel, duties could be performed in conference centers, restaurants, places of public accommodation, modes of travel, etc. 

Contacts: 

Internal: This position works routinely with all Alkegen employees 

External: This position works occasionally with external vendors, visitors, suppliers, customers, and others 

Supervision: 

This position supervises the Quality department. 

Safety Requirements 

• Comply with all department and site safety regulations 

• Wear all required personal protective equipment (PPE) 

• Report all job-related illness and injuries per site safety policies 

• Report all safety, health and environmental concerns to your supervisor in a timely manner 

• Attend safety training as required