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SUMMARY
Responsible for directly supervising personnel as well as the operation and conduct of any table game/games to which he/she is assigned.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Responsible for the accuracy and maintenance of bankrolls.
- Responsible for monitoring all procedures governing the opening & closing of games, and shift changes.
- Supervises the performance of personnel to ensure efficient gaming operations during a shift.
- Completes customer ratings necessary to track pertinent gaming data relevant to patron’s gaming profiles.
- Ensures that games are supplied with adequate and operable equipment.
- Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
- May perform other duties as approved by the W.V. Lottery Commission and assigned.
- Ensures that all approved policies, procedures, internal controls and the regulations of the W.V. Lottery Commission are followed by personnel he/she supervises.
- Reports violations of approved policies, procedures, internal controls and the regulations of the W.V. Lottery Commission through their chain of command.
- When functioning as a Floor Supervisor sitting in the box position on a Craps game, additional duties shall be defined as follows:
- Directly responsible for notifying the Floor Supervisor standing floor at the craps game, the accuracy of pay-offs, currency changes, color changes, betting minimums/maximums, and the policies and procedures are being adhered to by the dealers that are assigned to the game.
- As part of insuring the integrity of the game, will monitor that the dealers verbally announce (book) all wagers on the game.
- Required to verify accuracy of currency to gaming chips conversions.
- Responsible to notify the Pit Manager of any/all irregularities or suspicious activity on the game. -Monitors compliance of all approved policies & procedures and reports deviation to Pit Manager if they observe a violation.
- All other duties as assigned.
REPORTING LINE
You will report directly to the Casino Shift Manager then to the Director of Gaming.
QUALIFICATION REQUIREMENTS
- Must have excellent communication skills, be polite, and present a neat appearance at all times. Must be able to read and write and to have strong mathematical skills.
- The ability to work with others as a team in an efficient manner.
- You will need to be available to work all shifts.
- Working knowledge of Computers and MS Office.
- You must be at least 21 years old.
- You also must be able to pass a background investigation and obtain and maintain a WV Racing License.
- You must be able to obtain and maintain a Level 1 Table Game License through the WV Lottery.
- High School Diploma or equivalent is preferred but not necessary.
EDUCATIONAL AND/OR EXPERIENCE
- Thoroughly knowledgeable, experienced and/or trained in any games that the employee will be supervising.
- Knowledgeable of the Federal Currency Transaction Reporting (CTR) regulations and requirements.
- Thorough knowledge of table games supervision requirements, casino rules and procedures, and regulations governing table games.
- Must be knowledgeable of West Virginia’s gaming regulations, as well as, company internal controls, policies and procedures, training will be given.
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER SKILLS/ABILITIES
Must obtain Gaming Certification as designated by the WV Lottery. The ability to obtain and maintain a Level 1 WV Lottery License.
PHYSICAL DEMANDS
You will need to be able to stand/walk/sit for prolonged periods of time. The ability to push, pull, reach, kneel, twist, grasp, carry and lift up to 25 lbs.
WORK ENVIRONMENT
Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.
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