What you will do

Johnson Controls is hiring a Senior Variable Frequency Drive Engineer to provide technical support to the Field Sales & Service organizations for designated specialty focusing on troubleshooting escalated cases. This is a remote position for candidates based in the US.

How you will do it

Serve as technical expert within Product Technical Support Department that is responsible to troubleshoot power electronics products and systems for Johnson Controls’ chiller applications.
Act as the technical lead for troubleshooting field and factory issues on the range of power electronics products and systems on Johnson Controls’ chillers.
Provide day-to-day technical support for Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
Monitor PTS cases to support all Tier levels within PTS and proactively identify cases for escalation for VFD / power electronics products.
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. SME provides technical support and interacts with quality management and engineering to improve overall life cycle cost.
Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
Interacts with all Tier levels within PTS globally to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement of co-workers in solving problems which directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.
Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

What we look for

Required

Able to travel up to 15%
Bachelor’s degree in Engineering
5+ years of experience troubleshooting and/or designing VFD's/VSD's.
Experience with low voltage, or medium voltage.
Able to analyze and solve complex product system problems.
Chiller industry knowledge/experience and subject matter expert with VFD's and/or VSD's.
Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

HIRING SALARY RANGE: $100,000 - 150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including
artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us