Accountability Objective

This position is accountable for assisting the Systems Engineer in the design, implementation and maintenance of a global comprehensive technology plan of information systems to achieve maximum output in a cost-efficient manner.

Dimensions

Annual Sales +/- $100MM

Servers +/- 25 (15 virtual)

Users +/- 230

Workstations +/- 260

Nature and Scope

This position reports to the Director of Finance & Systems as does the Business Analyst, Accountant, Accounting Support Clerk, Systems Engineer and Systems Business Analyst.

This position is responsible for maximizing the efficiency and utilization of all PC and Server related hardware and software that already exists within the organization. The incumbent must keep abreast of new technology and office automation techniques so that they may recommend new hardware and software as needs arise. Microsoft certification would be desirable for the incumbent but not required.

The incumbent will assist in identifying the systems needs for the organization and implement such needs as they arise. The incumbent will assist in communicating systems plans and strategies throughout the organization.

The incumbent must communicate effectively with hardware/software suppliers to advise them of TriMark’s needs and requirements. This includes managing on-going vendor relationships and negotiations.

A working knowledge of client-server and distributed computing technologies is essential. Excellent communication skills are necessary when dealing with all levels of company personnel. A combination of strong technical ability and solid business sense is ideal.

Another requirement of the position is the ability to interact with individuals throughout the company. Therefore, the incumbent must possess excellent communication skills, including both written and oral.

The incumbent must conduct themselves in a professional manner at all times to promote good working relationships among co-workers.

Principal Accountabilities

Assist and support the Systems Engineer with the following tasks:

Analyze the needs and requirements of the organization, design and/or select systems to meet those needs and develop and implement an information system that ensures accurate information in a timely manner for the user.
Utilize existing hardware/software and recommend new systems/technology to ensure that the company’s current and future information needs are met.
Assist Systems Engineer in developing key business strategies to lead TriMark into the future.
Communicate effectively with hardware/software vendors so that they understand TriMark’s needs and requirements.
Keep the Systems Engineer informed of all matters pertinent to the successful management of information systems and the systems area.
Responsibility for all phases of TriMark’s internal and external computer networks. Updating, maintaining and redesigning the network hardware would fall within the incumbent’s responsibility.
Responsible for all users of TriMark’s network. The duties would involve security and data issues as well as ensuring users are continually able to successfully use the computing tools at their disposal.
Responsibility for all TriMark’s network servers. The incumbent will have to monitor each server for optimization, backup procedures, storage capabilities and security.
Responsibility for all TriMark’s PC’s, notebooks, tablets (client devices). The duties would include installing new client devices, trouble-shooting problems, and installing new software.
Responsibility for all aspects of accessing the Internet at TriMark. Assuring availability to users and proper use of the Internet would be the main duties.
Maintain and support all aspects (including security) of Internet connectivity including but not limited to: LAN, WAN, VPN, VLAN, WiFi and ISP.
Provide lead, support, and troubleshooting assistance to PC Specialist.
Responsibility for licensing compliance for all computer hardware, operating systems, and software.
This position supports the continual improvement and compliance of QMS and EMS.
Responsible to perform his or her job functions in a manner that supports TriMark's mission, vision, and values in order for the company to attain its strategic and growth goals.

Core Competencies

TriMark Corporation

General knowledge

Facility layout

Org Chart

Education

Microsoft Certification is desired (but not required)

Hardware

Hardware Types

Servers

Desktops & Notebooks

Tablets

Network Devices

Printers

Comprehensive understanding how to

Configure

Install

Update

Troubleshoot

Software

Software Types

Server Operating Systems

Client Operating Systems

Tablet Operating Systems

Network Operating Systems

Printer drivers and firmware

Wireless Management Software

Email Filtering

Backup

Internet

Microsoft SQL

Microsoft 365

Creo

Comprehensive understanding how to

Configure

Install

Update

Troubleshoot

Working Conditions

The office area is air-conditioned and working conditions are excellent. There is nearly constant use of computers which may cause eyestrain. Vision requirements include normal or corrected vision with no color deficiency and normal depth perception and peripheral vision of 180 degrees. Safety glasses are required whenever office personnel are in the plant production area. Hearing protection is not required in the office area because the noise level is 50-80DB. However, hearing protection is encouraged if office personnel will be spending more than brief periods in departments requiring hearing protection.

Physical Effort

Bending -	Floor level
Stooping -	25% of time
Squatting -	Intermittently
Twisting -	45 degrees
Turning -	90 degrees
Reaching -	Full reach
Lifting -	75#
Pushing/Pulling -	75#
Standing -	25% or less
Sitting -	50% or more
Walking -	25% or less
Climbing -	Stairways
Grasping -	Normal dexterity

Learn more about this Employer on their Career Site

Associate Systems Engineer