Contract Records Technician

Our purpose is to make life better for people by delivering water for life.  Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers.  Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations.  Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

About the RWA:

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.

When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

JOB SUMMARY:

Serves as the technical and administrative authority for RWA facility records, contracts administration, and complex contracts and new services functions. Maintains the official repository of all RWA facilities records while assuming advanced responsibilities for contract interpretation, revenue accounting, regulatory coordination, policy support, and technical oversight.

Standard hours on-site: Monday-Friday, 8am-5pm

Responsibilities:

Records, Mapping, and Data Integrity

• Maintains Technical Master Data
• Collaborate interdepartmentally to maintain the service tap system and all facility records; ensure completeness and accuracy for all new, abandoned, or replaced infrastructure records.
• Maintain efficient storage, retrieval, indexing, and security of records and reference maps; manage annual and advancement of digital record systems.
• Control and secure databases containing sensitive infrastructure information; administer confidentiality agreements and ensure compliance with RWA security protocols.
• Contact for approval or denial of Well Permit Exception applications from CT Department of Public Health

Maintain organized records to support audits and internal reviews.

Reporting & Financial Support

• Prepare monthly operational reports for:
  • Hydrants
  • Water services
  • Main Extensions

Contracts, Financial Accountability, and Revenue Oversight

• Interpret, administer, and monitor contracts related to water; identify risks, obligations, trends, and potential legal issues and advise management accordingly.
• Direct and reconcile accounting of revenues, refunds, and service connections; assist with revenue projections and reporting.
• Provide technical and administrative support for reimbursement billing tied to work performed for state, municipal, and external agencies.
• Compile, analyze, and interpret data for monthly, annual, and regulatory reports, including DPUC reporting and internal management metrics.
• Approve contracts that are complete, accurate and properly executed

Policy, Planning, and Advanced Coordination

• Support development, interpretation, and implementation of RWA policies, rules, and procedures related to water services, main extensions, and records management.
• Provide technical input into capital planning initiatives and annual budget development related to contracts, records, and new services.
• Assist engineering leadership with research, analysis, and due diligence for new business initiatives and distribution system improvements.
• Coordinate with municipal, state, and internal RWA stakeholders on complex or high-risk contracts and record matters, including regulatory compliance.
• Oversee the Authority’s Revenue Protection needs, including loss revenue due to theft

Oversight and Cross-Functional Support

• Serve as a senior technical resource within the department; provide functional guidance, cross-training support, and continuity during staffing absences.
• Provide cross-coverage for Contracts Administrator
• Perform other duties as required to support departmental strategic initiatives, goals, KPIs, and a safe working environment.

QUALIFICATIONS:

Educational Requirements:

• Associate degree in business, technical, or related field (Bachelor’s degree preferred or equivalent advanced experience).

Experience/Skills/Abilities:

• Advanced experience (typically 5–8+ years) in a water utility, records management, civil infrastructure, or contracts administration environment.
• Strong knowledge of mapping, records management systems, revenue tracking, and regulatory compliance.
• Knowledge in geographic information systems (GIS mapping).
• Computer skills in Microsoft Word, Excel, Access, SAP, and ArcView GIS.

Why Join the RWA?

• Be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement.
• Enjoy opportunities for career growth and professional development.
• Competitive benefits package

The RWA’s comprehensive benefits package includes:

• Medical, dental, vision, and life insurance
• Generous paid time off

• Short-term and long-term disability coverage
• 401k and tuition reimbursement plans
• Wellness Program & Incentives

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut.  Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.