Front Desk Agent - Full Time

Omni Hotels & Resorts

Posted 6 days ago, valid for 18 days

New Haven, CT 06503, US

Competitive

Full Time

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Sonic Summary

The job requires familiarity with check-in, check-out, and reservation procedures at the hotel.
Candidates should have a good understanding of guest scenarios and technical equipment related to the Front Desk.
The position involves assisting Guest Services and PBX functions during peak times and accepting special duties as needed.
Collaboration with the Front Office Manager is essential to ensure the completion of daily shift checklists.
The role typically requires at least 1-2 years of experience in a similar position, with a salary range of $30,000 to $40,000 per year.

Essential Functions:

¨ To be thoroughly acquainted with all check-in procedures and policies.

¨ To be thoroughly acquainted with all check-out procedures and policies.

¨ To be thoroughly acquainted with all reservations procedures and policies.

¨ Be familiar with guest scenarios.

¨ Be familiar with all technical equipment as related to the Front Desk.

¨ To be familiar with all hotel facilities.

¨ To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

¨ Be familiar with Guest Services functions in order to assist Guest Services during peak times.

¨ Be familiar with PBX functions in order to assist with incoming calls.

¨ Accept other special duties as required by management.

¨ Work with Front Office Manger in order to ensure consistent completion of daily shift checklist.

Tools and Equipment:

¨ Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

¨ Interior and on occasion exterior of hotel with exposure to weather conditions.

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