Front Office Assistant Manager - Full Time

• Ensure registration cards are completed. 

• Ensure all needed reports are run. 

• Continued training done with all associates including All Together Get Together, MOS and New Hire 

• Communicate with all department managers on continuing basis.  Especially the communication with Night Manager each evening/morning. 

• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments 

• Be very familiar with the hotel computer system for training, maintenance and trouble shooting. 

• Complete weekly supply inventories to ensure adequate pars of stock. 

• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. 

• Prepare group information sheets. 

• Assist guest with check in/ check out process, resolve guest opportunities  

• Complete check-out with balance report/ open folio report 

• Complete credit check daily. 

• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. 

• Assure knowledge and training of Marketing Programs of company and hotel. 

• Scheduled and monitoring labor and payroll 

Tools and Equipment: 

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine    

Working Environment: 

• Interior and on occasion exterior of hotel with exposure to weather conditions.