Program Support Specialist

Description

Company Overview: 

As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods. 

Why Work with Us?

At New Reach, you will be part of a compassionate, innovative, and inclusive team that uses the most progressive approaches to inspire independence. You’ll play a key role in a transformative movement to end homelessness and food insecurity through prevention, support, and housing solutions that create long-term stability for those we serve.

Schedule: Monday - Friday, 35 hours per week, including a 30-minute paid lunch.

Comprehensive benefits package: 

· Medical, vision, and dental

· 401(k) Retirement plan

· Paid Time Off (PTO)

· (12) Paid Holidays (1) Floating Holiday

· Life Insurance

· Long-Term Disability

Join us and be part of a team that is charting a new path toward a world with fewer evictions, more stability, and lasting independence for all.

Primary Purpose:

Reporting to the Program Director, the Program Support Specialist provides administrative and operational support to the Rapid Re-Housing and Permanent Supportive Housing programs within the Greater New Haven Housing Services portfolio. This position assists with day-to-day program coordination, documentation, reporting, and communication to ensure efficient service delivery and compliance with funder and agency requirements. The Program Support Specialist works closely with program staff, operations, and community partners to support housing placements, track program data, and maintain organized systems that promote effective and timely service delivery.

Requirements

  Essential Functions:

• Provide administrative and logistical support to ensure smooth daily operations across diversion, crisis, FISH, and housing programs. Assist program leadership with scheduling, reporting, and coordination between departments.
• Ensure program files, leases, and service documentation meet agency, funder, and accreditation standards. Support preparation for audits, monitoring visits, and quality assurance reviews. 
• Support scheduling and tracking of apartment inspections, rent reasonableness reviews, lease renewals, and maintenance work orders. Communicate with landlords, vendors, and operations staff to ensure timely resolution of housing needs.
• Assist with collecting, reviewing, and submitting financial documentation for payment or reimbursement.
• Support grant and contract reporting as directed by program leadership.
• Prepare agendas, take meeting minutes, and ensure follow-up on action items for leadership and team meetings. Manage the shared calendar, coordinate meeting spaces, and support internal communications.
• Maintain professional communication with community partners, housing providers, and funders as directed. Represent the agency in meetings and assist in follow-up communications and reporting.
• Identify administrative process improvements to enhance team efficiency and client service delivery. Support leadership with special projects and agency initiatives as needed.
• Uphold strict confidentiality and ethical standards in handling client and staff information, following HIPAA and agency policies.
• Perform additional administrative or coordination tasks as necessary to support program success and agency operations.

Qualifications: 

• Associate’s or Bachelor’s degree in Business Administration, Human Services, or a related field required (or equivalent combination of education and experience).
• Minimum 2–4 years of experience in an administrative, program coordination, or office management role.
• Experience in human services, housing, or nonprofit administration preferred.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with database systems.
• Strong attention to detail and accuracy in data entry, reporting, and recordkeeping.
• Ability to work both independently and as part of a collaborative team.
• Demonstrated professionalism, discretion, and confidentiality.
• Valid driver’s license and reliable transportation with proof of insurance.

Expectations:

• Maintain a proactive and solutions-focused approach to daily responsibilities.
• Communicate clearly, respectfully, and effectively with staff, clients, and partners.
• Be organized, reliable, and detail-oriented in all administrative and operational tasks.
• Exhibit flexibility and adaptability in a dynamic, team-oriented environment.
• Uphold confidentiality, professionalism, and integrity at all times.
• Demonstrate initiative in identifying ways to improve administrative systems and program efficiency.
• Represent New Reach’s core values: Professionalism, Integrity, Compassion, and Initiative.
• Adhere to all agency policies and procedures.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.