Senior Practice Administrator

 We are seeking an experienced and results-driven Senior Practice Administrator to provide strategic and operational leadership for assigned clinical practices and academic residency programs. The Senior Practice Administrator provides operational leadership for assigned clinical practices and academic residency programs, driving practice performance, provider productivity, patient access, and financial outcomes. This role oversees daily operations, Epic template governance, workforce management, and process improvement initiatives to ensure efficient, high-quality patient care delivery. The Senior Practice Administrator collaborates closely with physicians, residency leadership, and organizational stakeholders to support residency program operations, optimize clinical workflows, and meet organizational objectives. Additionally, the role is responsible for recruiting, developing, and managing staff, fostering a culture of accountability, professional growth, and operational excellence.

Key Responsibilities 

• Partner closely with Executive Leadership, Medical Leadership, and Department Directors to develop and execute operational strategies that support organizational productivity, patient access, quality outcomes, and financial performance goals. 
• Provide cross-functional leadership and coordination with Yale Residency Program leadership, residency coordinators, clinical leaders, scheduling teams, and operational departments to ensure seamless program operations and compliance. 
• Manage complex Academic and Residency Program operations, including traditional and non-traditional clinical workflows, resident scheduling, continuity clinic management, onboarding, academic-year transitions, and operational readiness planning. 
• Oversee provider scheduling, resident template management, clinic flow, educational session coordination, and compliance with residency program requirements and accreditation standards. 
• Utilize Epic EMR to build, maintain, and optimize provider templates, scheduling protocols, work queues, recalls, and reporting tools to maximize patient access, provider utilization, and operational efficiency. 
• Analyze operational metrics including template utilization, no-show rates, session utilization, recall effectiveness, referral management, scheduling accuracy, appointment cancellations, front-end denials, and patient access performance.
• Develop and implement corrective action plans and operational improvement strategies to address performance gaps and achieve departmental goals.
• Lead performance management initiatives through the development, monitoring, analysis, and reporting of key operational, quality, access, and financial metrics.
• Direct administrative and business operations including front desk functions, scheduling, medical records, billing and collections, payroll preparation, supply management, and other clerical support services.
• Develop, implement, and enforce standardized workflows, policies, procedures, and SOPs to ensure operational consistency, regulatory compliance, and organizational effectiveness.
• Hire, train, coach, and supervise front desk, insurance, and administrative staff, ensuring accountability through performance management and corrective action plans.  
• Provide ongoing staff development, training, and mentorship to support operational excellence, patient satisfaction, and regulatory compliance.  
• Ensure staff understand job expectations, performance goals, and available resources to achieve desired outcomes.  
• Demonstrate strong fiscal responsibility for office finances, reviewing expenditures, charges, collections, and reconciling expense against budget. 
• Managing finances, including budgets, payrolls, and financial reporting.  
• Ensure compliance with all applicable regulatory and accreditation standards, including TJC, OSHA, HRSA, DPH, and federal, state, and local requirements.  
• Participate in Safety, Environment of Care, Emergency Management, and other required committees and regulatory activities.  
• Conduct Environment of Care rounds, safety assessments, and multi-disciplinary inspections, ensuring timely resolution of identified risks.  
• Monitor, report, and follow up on safety and environmental concerns, implementing and tracking corrective action plans. 
• Collaborate with Security, Facilities, and operational leaders to maintain a safe, compliant, and patient-centered environment.

Required Qualifications 

• Bachelor’s degree in healthcare administration, Public Health ora related field required.  Master’s degree preferred. 
• A minimum of five (5) years of progressive leadership experience in ambulatory care operations is required. 
• Operational experience in multi-specialty clinical environments is required.  
• Advanced Epic expertise, including provider template management, Reporting Workbench, dashboards, work queues, and operational reporting. 
• Proven success managing high-volume practices and achieving provider productivity, access, financial and operational performance goals. 
• Strong analytical skills with experience developing, interpreting and presenting performance metrics and operational reports to senior leadership. 
• Excellent leadership, communication, and stakeholder management skills, with the ability to collaborate effectively with physicians, residents, faculty, and executive leadership. 
• Demonstrated experience managing residency programs, academic medical centers, teaching hospitals, or complex multi-specialty ambulatory practices. 

Why Join Us  

Cornell Scott–Hill Health Center offers a competitive and mission‑driven environment with outstanding benefits, including:  

• Above‑market, competitive salaries  
• Sign-on bonus available for eligible positions and qualified candidates.  
• Medical, Dental, Vision, Life Insurance, Short/Long‑Term Disability  
• License reimbursement  
• Eligibility for HRSA Loan Repayment Program may be available for qualified candidates.  
• Public Service Loan Forgiveness (PSLF) eligibility is available through qualifying employment.  
• Generous paid time off  
• 401(k) with up to 5% match  

   
CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.