Position Summary

We are seeking reliable, service-minded individuals who enjoy helping people, keeping information organized, and finding practical solutions. As a Trip Support Specialist, you will assist travelers as they prepare for upcoming vacations and help make the planning process easier to navigate.

Your work will involve communicating with clients, researching travel possibilities, supporting reservation coordination, and keeping important trip details on track. You will also help answer questions and provide updates as clients move closer to departure.

Travel-industry experience is not required. We provide initial training, access to supplier resources, continued education, and ongoing support to help new team members learn the role.

How You'll Assist Travelers

Communicate with clients to gather details about upcoming trips and requested travel services
Identify important factors such as travel dates, destination ideas, vacation interests, budget range, and accommodation preferences
Search approved resources for hotels, resorts, cruises, transportation, tours, attractions, excursions, and vacation packages
Review available travel products and identify choices that correspond with client requests
Help travelers understand available options by providing clear and useful information
Support the coordination of selected accommodations, transportation, activities, and other trip arrangements
Work with authorized supplier systems and company resources when managing travel services
Organize reservation details and combine individual trip components into easy-to-follow plans
Provide clients with confirmations, schedules, itinerary details, and applicable travel information
Keep track of outstanding selections, documentation, deadlines, and other items needed before travel
Follow up with travelers regarding incomplete information or upcoming planning requirements
Answer questions related to existing reservations and trip preparations
Assist with routine booking updates, date changes, cancellations, and special requests when needed
Review traveler information and reservation records to identify missing or incorrect details
Document client communications, preferences, requests, and reservation activity within company systems
Continue learning about destinations, suppliers, and travel products through ongoing educational programs

What the Opportunity Includes

Fully remote work within eligible locations
Flexible part-time and full-time scheduling opportunities
Training for candidates who are new to the travel industry
Guided onboarding and access to approved planning resources
Continued mentorship and team assistance
Supplier training and destination education
Opportunities to develop customer-support, research, coordination, and organizational skills
Ongoing professional development
Potential opportunities to expand responsibilities as experience develops
Performance-based incentives and recognition opportunities
Access to qualifying travel discounts and industry-related benefits
Supportive virtual team environment
Continued educational and skill-development resources

What We're Looking For

Professional verbal and written communication skills
Helpful and respectful approach when working with clients
Strong listening skills and ability to gather relevant information
Good organization and attention to detail
Ability to keep several client requests, reservations, and deadlines organized
Comfortable researching information and reviewing multiple travel choices
Ability to accurately manage traveler names, dates, documentation, and reservation details
Willingness to learn supplier platforms, online systems, and travel-related technology
Comfortable communicating through phone, email, messaging, and virtual tools
Ability to adjust when schedules, availability, or traveler needs change
Resourceful and practical approach to resolving routine concerns
Strong time-management skills and dependable follow-up
Ability to manage responsibilities independently in a remote setting
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions

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