Front Desk Agent - Full Time

Omni New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.  

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Essential Functions:

¨ To be thoroughly acquainted with all check-in procedures and policies.

¨ To be thoroughly acquainted with all check-out procedures and policies.

¨ To be thoroughly acquainted with all reservations procedures and policies.

¨ Be familiar with guest scenarios.

¨ Be familiar with all technical equipment as related to the Front Desk.

¨ To be familiar with all hotel facilities.

¨ To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

¨ Be familiar with Guest Services functions in order to assist Guest Services during peak times.

¨ Be familiar with PBX functions in order to assist with incoming calls.

¨ Accept other special duties as required by management.

¨ Work with Front Office Manger in order to ensure consistent completion of daily shift checklist.

Tools and Equipment:

¨ Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

¨ Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.