Member Service Manager

The Hook: Why You're Here

We're looking for a charismatic, high-energy leader to join us as our Member Service Manager. This isn't just about overseeing a department; it's about shaping the future of our Credit Union and empowering our members to achieve their financial dreams. If you have a passion for service that's contagious with a leadership style that inspires, you've found your home!

What You'll Be Doing (The Exciting Stuff)

• Coach & Mentor: You won't just "supervise" staff; you'll lead and mentor a dedicated team, guiding them through complex inquiries and helping them level up their service every single day.
• Experience Architect: You'll oversee daily operations to ensure every member who walks through our doors has an exceptional five-star experience, assist our members with deposits, lending, and digital products to support staff and member inquiries; including member decedent accounts, IRAs and HSAs with accuracy and sensitivity.
• Problem Solver Extraordinaire: From direct member engagement to resolving issues promptly, you'll be the "go to" for keeping our member satisfaction levels through the roof.
• Trend Spotter: You'll use your analytical mindset to dive into performance metrics and member feedback, identifying opportunities to enhance our service and keep us compliant and ahead of the curve.
• Culture Champion: You'll uphold a positive, energetic workplace culture that reflects our core values of integrity and excellence.

Requirements

Bachelor's degree in business, finance, or related field preferred, or equivalent experience considered.

Minimum 5 years of experience in financial services with at least 2 years in a supervisory or managerial role.

Heart for Service and genuine commitment to integrity and passion for helping people and supporting our community is non-negotiable.

The Perks (Why You'll Love Us)

We value your dedication and offer a package that shows it: Health & Wellness includes comprehensive Medical, Dental, and Vision plans. Secure your future with our comprehensive retirement benefits, featuring a solid pension and 401K plan, with a wide array of insurance options. Financial Flexibility is offered through Flexible Spending (FSA) Accounts and lastly Work-Life balance is promoted with a generous plan of Paid Sick Time as well as Vacation. Yes, you read that correctly, we pay you when you are sick or need flexibility for appointments.

Take the next step, apply now!