Hospice Call Center – Customer Service Representative

Hospice Call Center – Customer Service Representative

Location: New Hope, MN (On-Site)
Schedule: Monday–Friday, 9:00 AM – 5:30 PM
Job Type: Full-Time
Compensation: $20.00 per hour

About Corner Home Medical

Corner Home Medical is a family-owned and operated company dedicated to helping individuals remain safe and comfortable in their homes by providing high-quality Durable Medical Equipment (DME) and healthcare support services throughout Minnesota and the surrounding areas.

We are looking for a compassionate and customer-focused Customer Service Representative to join our Hospice Call Center team. If you enjoy helping people, thrive in a fast-paced environment, and excel at providing exceptional service over the phone, we'd love to hear from you.

About the Role

As a Customer Service Representative in our Hospice Call Center, you will serve as a key point of contact for patients, caregivers, healthcare providers, and hospice partners. This role requires strong communication skills, attention to detail, and the ability to provide compassionate service while managing a high volume of inbound calls related to medical equipment and patient needs.

Previous experience in medical terminology, healthcare, medical billing, or insurance is helpful but not required. We are willing to train the right candidate.

Key Responsibilities

• Answer incoming calls from patients, caregivers, healthcare facilities, and hospice partners.
• Assist customers with questions regarding Durable Medical Equipment (DME).
• Provide information regarding product usage, orders, and insurance coverage.
• Create and process customer orders accurately and efficiently.
• Finalize orders and submit required documentation to the billing department.
• Communicate professionally via phone, fax, and email.
• Maintain a high level of customer satisfaction through responsive and compassionate service.
• Meet daily call volume and performance expectations.
• Accurately document customer interactions and order details.
• Collaborate with internal departments to ensure timely fulfillment of patient needs.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Medical terminology, healthcare, insurance verification, or medical billing experience is a plus but not required.
• Ability to meet daily call volume expectations.
• Strong written and verbal communication skills.
• Professional phone etiquette and customer service abilities.
• Fluent in English (reading, writing, and speaking).
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Ability to navigate multiple computer systems simultaneously.
• Positive attitude with a strong desire to help others.
• Reliable attendance and punctuality are essential.

Physical Requirements

This position may require:

• Sitting for extended periods while working at a computer and telephone.
• Occasional standing, walking, kneeling, squatting, lifting, twisting, reaching, and grasping.
• Frequent use of computers, phones, and office equipment.

Working Conditions

This position is based in a professional office environment within a medical equipment branch location. The role requires:

• Frequent interaction with customers by phone, email, and fax.
• Working in a fast-paced call center environment.
• Managing multiple tasks and priorities simultaneously.
• Maintaining professionalism and focus despite interruptions.

Benefits

Corner Home Medical offers a competitive benefits package, including:

• Medical Insurance
• Free Employee Dental Coverage
• Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 401(k) with Company Match up to 4%
• Life Insurance
• Paid Training
• Career Advancement Opportunities
• Employee Referral Incentives

Corner Home Medical is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.