Patient Collections Specialist

Patient Collections Specialist - Medical Billing / DME Billing

Company: Corner Home Medical
Location: New Hope, MN 
Job Type: Full‑Time

Schedule: Monday-Friday, 8:30am-5:00pm

Pay: $20.00 per hour

Corner Home Medical is seeking a detail‑oriented Medical Billing Specialist / DME Billing Specialist with strong problem‑solving skills and knowledge of insurance processes, medical coding, and durable medical equipment (DME). This role is ideal for someone who thrives in a fast‑paced healthcare billing environment, enjoys analytical work, and is committed to accuracy and compliance.

⭐ Why Join Our Billing Team

• Work with a respected leader in the durable medical equipment (DME) industry
• Opportunities for continuous training in billing, coding, and compliance
• Supportive team environment with room for growth
• Stable healthcare industry role with meaningful impact

Key Responsibilities can include but not be limited to:

• Collaborate with CHM management and staff to support billing operations.
• Maintain professional relationships with customers, referral sources, and suppliers.
• Protect and enhance the company’s reputation by delivering exceptional service.
• Perform Audit review of patient accounts for accuracy.
• Process claim adjustments, including voids and corrections.
• Obtain prior authorizations and submit pre‑notifications for equipment and services.
• Utilizing Provider and 3^rd party software systems to obtain information (Epic, Availity, MNits, etc.).
• Resolve customer, referral and internal employee questions related to billing via fax, emails and phone.
• Answering customer queue phone line and resolving patient questions.
• Review patient billing for Accuracy and follow up on outstanding balances to resolve and collect.
• Follow up on outstanding Accounts Receivable (A/R) to ensure timely reimbursement.
• Provide backup support for other billing team members when needed.
• Work on projects, reporting, and process improvement initiatives.
• Maintain regular, reliable attendance.
• Maintain Daily workloads, tasks, WIP’s to insure timely reviews.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Medical billing, medical terminology, or related coursework preferred (not required).
• Brightree software experience preferred—training available.
• Knowledge of accounting principles and billing compliance standards.
• Ability to analyze data, problem‑solve, and make independent decisions.
• Strong written and verbal communication skills and excellent phone etiquette.
• Ability to communicate medical and billing information clearly to patients and healthcare professionals.
• Knowledge of Medicare, commercial insurance guidelines, and DME billing policies.
• Ability to adapt billing procedures to meet operational needs.
• Ability to provide guidance and training to others in areas of expertise.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Excellent computer skills; high accuracy and attention to detail.
• Highly motivated, dependable, and a team player.

Physical Requirements

• Sitting, standing, walking
• Kneeling, squatting, lifting, twisting, reaching, and grasping

Work Environment

• Office

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.