Home Health Team Coordinator - New Milford Office

The Home Health Coordinator is responsible for scheduling and coordinating patient visits across disciplines to ensure timely, efficient, and compliant home health service delivery. This role supports clinician productivity, episode management, and patient satisfaction while working closely with clinical teams, patients, and families.

Location: On-site / New Milford, CT Office

Schedule:  Full-Time / Monday - Friday / 8:30am -4:30pm

Key Responsibilities:

Scheduling & Care Coordination

• Maintain accurate patient schedules, ensuring all ordered visits are appropriately assigned across disciplines
• Schedule all Start of Care (SOC) and Resumption of Care (ROC) visits in the scheduling system
• Assign and maintain a primary case manager for each patient
• Coordinate clinician coverage for absences, including vacations and sick time
• Communicate with patients and families regarding visit schedules and changes

Episode Management & Compliance

• Ensure visits are completed timely to support billing, compliance, and quality outcomes
• Reconcile scheduled visits against physician orders to ensure regulatory adherence
• Monitor recertification timelines and provide weekly reminders to clinical staff
• Collaborate with clinical managers to support effective episode management
• Support scheduling strategies to minimize Low Utilization Payment Adjustments (LUPAs)
• Maintain working knowledge of Medicare guidelines and payment models

Productivity & Operational Oversight

• Monitor clinician schedules to ensure productivity expectations are met
• Run and analyze reports related to visit completion, timeliness, and scheduling accuracy
• Identify scheduling gaps, inefficiencies, or risks and proactively resolve them
• Partner with leadership to ensure balanced coverage across service territories

Communication & Collaboration

• Serve as a liaison between patients, families, clinicians, and leadership
• Communicate scheduling updates and important information to field staff
• Collaborate with interdisciplinary teams to ensure coordinated, patient-centered care

Qualifications

• 2+ years of healthcare experience required, including medical terminology.
• Bachelor's degree or licensed or experienced high level functioning Medical Assistant, CNA, Coder, or other Health care personnel experience.
• Minimum one year of community health experience preferred, with a strong knowledge base of home health or hospice and associated regulations.
• Knowledge of Medicare guidelines, episode management, and LUPA implications preferred
• Strong organizational, multitasking, and problem-solving skills
• Proficiency with EHR and scheduling systems
• Exceptional customer service skills including phone manner and ability to build relationships in a fast-paced environment.