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Description
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the hotel's needs.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for the position, including Alcohol Awareness, Food handlers, Safety, etc.
- Maintain a friendly and warm demeanor at all times.
- Perform preparatory tasks and side work duties to ensure guests are served promptly and efficiently.
- Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
- Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
- Respond to guest problems, complaints, and accidents; Refer to management if necessary.
- Be informed of all current hotel policies.
- Be familiar with fire exits, fire extinguisher locations, and safety rules.
- Maintain the banquet storeroom in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clear banquet space after completing functions and ensure all equipment and supplies are stored and restocked properly.
- Employees must always be attentive, friendly, helpful, and courteous to guests, managers, and all of their fellow employees.
- Be familiar with the organization of the hotel and know the function of each department.
- Handle items for “Lost and Found” according to the standards.
- Perform other tasks/jobs as assigned by supervisor or manager.
- Attend meetings as required by management.
Requirements
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Alcohol Awareness Certification (must comply with State regulations)
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must maintain composure and objectivity under pressure.
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