Bilingual Receptionist

Job Description – Bi-Liingual Receptionist  

About Community Academies of New Orleans (CANO)

Community Academies of New Orleans (“CANO”) is a dynamic and growing charter school management organization with a mission to strengthen leadership and implement strategic operational practices that position us as a Destination School in the New Orleans metropolitan area.

CANO envisions a system of exemplary schools deeply rooted in the voices of our students, families, and communities—producing graduates who are committed to advocacy and community leadership. Our mission is to cultivate schools that foster character development and critical thinking in responsive, student-centered environments, ultimately preparing our students to become impactful leaders.

Our commitment to academic excellence is matched by strategic partnerships and programs that leverage community assets to support student success. CANO offers a fresh yet grounded vision for education in New Orleans—building a new path forward for students, families, and communities.

CANO Core Values

• INTEGRITY – We always do the right thing.

• TEAMWORK – We work and grow together.

• PASSION – We love our students, our community, and our work.

• DIGNITY – We value and respect every member of our community.

• COURAGE – We face challenges with optimism and confidence.

About the Role 

An Bi-Lingual Receptionist  is responsible for handling various clerical tasks in a school’s office., and has strong communication skills.  They ensure that the school environment runs as smoothly as possible and allow teachers to focus their energies purely on providing children with an education, rather than worrying about keeping records and other vital yet time-consuming tasks.  This role is a direct report to the Principal, Assistant Principal and Operations Manager. 

About the Opportunity 

• Collaborate with school officials, parents, and teachers, handle complaints, and address issues pertaining to students and school policies,they also answer emails from administrators, parents, and vendors.

• Coordinates a variety of programs and/or activities for the purpose of ensuring availability of facilities and/or equipment and delivering services in conformance to established guidelines. Assists other personnel for the purpose of supporting them in the completion of their work activities. 

• Evaluates situations (e.g. involving other staff, students, parents, the public, police, etc.) for the purpose of directing to appropriate personnel for resolutions.

• Maintains a variety of computerized and manual records, files, and department databases (e.g. information packets, rosters/listings, calendars, outstanding supply orders, etc.) for the purpose of documenting activities, providing reliable information and complying with organization.

• Greets all incoming visitors for the purpose of ensuring that guests sign in/out as required.

• Maintains inventory of supplies and materials (e.g. forms, office supplies, etc.) for the purpose of ensuring items’ availability.

• Performs record keeping and general clerical functions (e.g. copying, faxing, mailings, etc.) for the purpose of providing information and/or materials as needed. 

• Prepares a wide variety of reports and written materials (e.g. correspondence, agendas, minutes, newsletters, Parent Handbooks, bulletins, programs, annual reports, master calendar, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information in accordance with district, state, federal and/or administrative requirements.

• Responds to inquiries from a wide variety of internal and external parties (e.g. staff, parents, students, public agencies, etc.) for the purpose of providing information, facilitating communication among departments and/or providing direction as may be required.

• Supports the Principal and other administrative personnel for the purpose of assisting with their administrative functions. 

• Maintains office equipment, tools and work areas (e.g. cleaning, load supplies, clear paper jams, etc.) for the purpose of ensuring a safe working environment and the availability of items within a specific time frame. 

• Aware of all school attendance policies as well as policies regarding school visitors, picking up students, early dismissals, and other pertinent rules

• Provide assistance by answering questions, contacting requested personnel, and explaining school procedures regarding signing out students or making deliveries.

• Translates Spanish to English throughout the day to assist with helping the needs of 

Requirements 

• High School Diploma (required)

• Bachelor’s degree 

• Two years (2)  of clerical experience     

• Must be Bilingual (Fluent in both Spanish and English)                                             

• Must be able to handle situations professionally .

• A strong desire to work towards equity within education 

• Growth mindset and a desire to learn and grow through consistent coaching and feedback

• Able to translate both Spanish and English 

• A patient, resourceful, and resilient personality

• Belief that all students are capable of success and deserve to be pushed to a rigorous academic and behavioral bar

• Willingness to do whatever it takes and go above and beyond to serve all students, faculty, and parents 

Physical Demands

• Must be able to remain in a stationary position for 75% of the workday.

• Able to occasionally move about inside the office and school building to meetings and other assigned duties  

• Occasionally ascend stairs to migrate throughout the workspace

More about CANO

CANO Schools offer competitive salaries commensurate with experience and a comprehensive benefits package. Aside from extensive professional development, all of our instructional staff members are equipped with a laptop computer, email, and all necessary supplies. We also require all employees to be fully vaccinated and provide proof of the COVID-19 vaccination within 30 days of the date of hire. 

EEO Statement

CANO believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. "We celebrate diversity and are committed to creating an inclusive environment for all employees. Community Academies of New Orleans is an EEO employer and prohibits discrimination, harassment or retaliation in accordance with federal, state and local laws."