Client Coordinator/Customer Service

Mosquito Joe of New Orleans-Northshore is a fast-growing, locally owned business and we’re looking for a Client Coordinator to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

Mosquito Joe provides services to make outside fun again for our customers. We provide mosquito control, and general pest control services to residential and commercial customers, repelling and killing outdoor pests such as mosquitoes, ticks, and fleas.

Job Description
The Client Coordinator supports the business owner and the office manager and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The Client Coordinator should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customers. Customer Service is the key to running our business. The Mosquito Joe Client Coordinator is a seasonal position taking place during the active mosquito spray season, typically from March through mid-November although this position can become a year-round position as well. Work hours can range between 7am to 7pm, Monday through Friday. The shifts will be a variety of morning, afternoon, evening, and split shifts. The number of hours worked per week varies and may be anywhere from 30-40 hours, depending on needs of the business.

Main Job Tasks and Responsibilities

· Perform tasks as assigned by the Office Manager

· Manage and execute customer sales process via phone and online sales channel.

· Deal directly with customers either by telephone or email in response to customer inquiries and resolve potential complaints

· Set up new customer accounts

· Direct requests and unresolved issues to Office Manager

· Keep records of customer interactions and transactions

· Maintain customer databases

Key Competencies

· Outgoing and personable

· Communication skills - verbal and written

· Listening skills

· Adaptability

· Basic pest control knowledge (will train)

· Valid driver’s license

· Reliable transportation

· Self-confident

· Professional

· Friendly

· Good customer service skills

· Detail Oriented

· Reliable

· Proactive

· Great phone voice

· Willing to take initiative.

Compensation: $13.00 per hour

When you put on a Mosquito Joe® uniform, you become part of the family—a group of people committed to excellent customer service and passionate about making the outdoors a place that’s fun for everyone. Working for our franchises means they’ll take care of you the way they take care of their own family and friends. Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we’re a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

Job Type: Full-time

Work Location: In person