Healthcare Quality Coordinator

Why DelRicht Research?

Would you love to be part of the cutting edge of healthcare and scientific innovation? Are you looking for a position with sustainable opportunities for professional growth? DelRicht Research is a clinical research company dedicated to providing an excellent experience to every patient who participates in our clinical trials. Our trials provide new treatment options for patients, with the ultimate goal of helping new medications and medical devices gain FDA approval.

We are currently looking for a detail-oriented, confident Healthcare Quality Coordinator to join our team. This role is a strong fit for someone who enjoys reviewing details, working with data, identifying patterns, giving constructive feedback, and helping teams improve their processes.

DelRicht Research has been recognized as one of New Orleans’ Top Workplaces for 2023, 2024, 2025, and 2026! This reflects our commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Note: This is an onsite, Monday–Friday position based at our New Orleans Corporate Headquarters.

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent experience to all patients who participate in our clinical trials. Our trials provide new treatment options for patients, with the ultimate goal of helping new medications and medical devices gain FDA approval.

We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to join our team. Our network currently stretches across 18 sites throughout the United States.

Healthcare Quality Coordinator’s Main Objective

The Healthcare Quality Coordinator supports the Quality Assurance team with process improvement initiatives, training, and trend identification across our network of clinical research sites. This role helps maintain clinical trial data integrity and ensures that sites remain audit-ready at all times.

This is not traditional manufacturing or production-line quality assurance. You’ll work in a clinical environment where quality is nuanced, collaboration matters, and good judgment is as important as following established requirements. You should be genuinely interested in a quality-focused, non-patient-facing role.

What You’ll Do

• Complete Quality Assurance chart reviews, ensuring consistency, accuracy, completeness, and timeliness
• Confirm that clinical trial protocols are followed consistently
• Review clinical trial information and processes to identify issues, trends, and opportunities to prevent recurring problems
• Coordinate, communicate, and collaborate with clinical teams across our site network
• Maintain a working knowledge of FDA regulations, GCP/ICH guidelines, organizational SOPs, guidance documents, and study protocols
• Develop plans for the timely correction of electronic source errors
• Support inter- and intra-site consistency in source completion
• Manage and report charting trends to leadership
• Communicate findings clearly and provide thoughtful, constructive feedback
• Assist with training for clinical teams and the Quality Assurance department
• Support the Quality Assurance Manager with internal team training, reports, and management tasks related to Quality Assurance Coordinators
• Ask questions, seek input, and escalate concerns to the appropriate teammate when needed

Skills Needed to Win

• Required: At least 1 year of healthcare experience or comparable exposure through work, internships, volunteering, or clinical shadowing; candidates should be comfortable with basic medical terminology and able to discuss their experience with medical histories, medications, vital signs, EKGs, or other clinical procedures
• Required: Bachelor’s degree from an accredited university in any field
• Required: Proficiency with Google Sheets or Microsoft Excel
• Experience collaborating as part of a team and giving, receiving, and acting on feedback
• Strong attention to detail and an interest in understanding why problems happen
• Clear, concise written and verbal communication skills
• Curiosity, initiative, and a willingness to ask questions and learn
• Genuine interest in building and applying your clinical quality skills with the team over time

Helpful Experience

The following experience may help you get up to speed, but prior Quality Assurance or clinical research experience is not required:

• Clinical research or healthcare operations
• Medical terminology, medications, medical histories, or medical chart review
• Taking vital signs, observing or performing EKGs, or participating in clinical procedures
• Quality assurance, auditing, data review, compliance, or process improvement
• Working independently, managing competing priorities, or running projects or a business

The Right Candidate Will

• Be self-motivated, energetic, and positive
• Be a team player with excellent communication skills
• Be comfortable speaking with internal and external stakeholders and leaders
• Work autonomously with a high level of self-accountability while knowing when to seek input or escalate concerns
• Make client satisfaction a primary focus and help clients achieve and exceed their goals
• Believe in high-quality work and maintain a high standard of compliance with study protocols
• Be remarkably organized, with effective time-management skills
• Be skilled at problem-solving and focused on solutions
• Manage multiple tasks and clinical trials efficiently
• Take ownership of tasks from inception through completion and assume responsibility for personal success
• Bring an open, collaborative approach and help build a culture where people ask questions and support one another’s improvement
• Coffee drinkers preferred. Tea drinkers accepted.

Salary Range: $50,000-$60,000

DelRicht Research’s Core Values: Production, Humility, Consistency

Production

• We deliver on our promises
• We have a bias toward action and value independent problem-solving
• We proactively over-deliver: we act without being told what to do, and we bring forward ideas that improve the company

Humility

• We support each other relentlessly
• We always bring enthusiasm: our passion and excitement create a can-do attitude
• We embrace change and are excited to keep growing and moving the organization forward
• We are coachable: we love to learn, are willing to be taught, and adapt quickly

Consistency

• We execute reliably: we get it right the first time and promote “touch it once” accuracy
• We are persistent and willing to go the distance to get things done
• We remain calm under pressure and maintain stable performance during periods of heavy pressure or stress

Perks and Benefits

Our team comes first, so here are some of the perks and benefits at DelRicht Research:

• Comprehensive medical, dental, and vision benefits
• Generous paid time off that builds throughout your career with the company
• No nights, weekends, or long-day shifts
• 401(k), including discretionary match and profit sharing
• An exceptional quarterly bonus plan that clearly outlines bonus potential and gives the team visibility and control to maximize earnings by reaching team goals

Visit the DelRicht Research website to learn more about the company and current clinical trials, read patient testimonials, and explore our careers page.