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Primary Roles & Responsibilities:
Lead the installation, configuration, and management of network components, ensuring adherence to organizational and industry standards.
Conduct in-depth analysis of complex networking problems using expert-level diagnostic tools, while following organizational guidance.
Identify and implement optimal solutions for network faults, utilizing logistical support, and escalating issues to senior technicians or management when necessary.
Configure and maintain firewalls, VPNs, and remote access solutions to ensure secure communications within the network.
Monitor, test, and respond to network performance issues using advanced diagnostic tools (Putty & Wireshark).
Oversee hardware and software upgrades aligned with organizational specifications and client requirements.
Maintain clear and precise documentation for network projects, configurations, and technical specifications while ensuring accuracy in record-keeping.
Provide high-level technical support and training to clients, promoting effective communication and adherence to organizational procedures.
Maintain a proactive approach by anticipating networking needs and problems, resolving issues independently.
Transport necessary materials and equipment to client sites for the successful deployment of networking solutions and support.
Knowledge, Skills, Abilities:
Proficient in installing, servicing, configuring, testing, and troubleshooting network systems across multiple environments.
Advanced knowledge of networking concepts, including IP protocols, routing protocols, and performance-affecting factors.
Strong familiarity with firewalls, VPNs, and remote access security principles.
Comprehensive understanding of networking hardware such as routers, switches, and cabling systems.
Expertise in using IT diagnostic equipment and techniques to troubleshoot network issues.
Highly organized with a thorough and methodical approach to tasks.
Strong verbal and written communication skills, capable of conveying technical information clearly to diverse audiences.
Capability to recognize when escalation is necessary and effectively determine the proper avenues for assistance.
Valid Driver’s license may be required.
Capability to carry up to 30 lbs. and lift up to 50 lbs., including climbing ladders and working from heights.
Education Requirements:
Associate degree or certification in a technology services/technical discipline, or equivalent advanced work experience.
Experience Requirements:
5+ years of professional experience in Networking and Telecommunications, demonstrating a proven track record in diverse environments.
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