Overnight

Job DetailsJob Location: New Orleans JW Marriott - New Orleans, LA 70130Job Shift: Overnight ShiftParking Management Services, Inc. (PMSI) is seeking a dependable and customer-focused Overnight Valet to provide professional valet parking services during overnight hours. The Overnight Valet is responsible for safely parking and retrieving guests' vehicles, maintaining an organized parking operation, monitoring the valet area, and providing exceptional customer service throughout the shift. This position is ideal for an individual who is reliable, alert, professional, and comfortable working independently during overnight hours. The Overnight Valet represents PMSI and our client at every customer interaction and is expected to maintain a professional appearance, positive attitude, and strong commitment to safety. ESSENTIAL DUTIES AND RESPONSIBILITIES Valet Operations Greet guests in a courteous, professional, and welcoming manner. Receive vehicle keys and accurately document vehicle information according to site procedures. Safely park and retrieve guest vehicles. Operate vehicles carefully and responsibly in parking lots, garages, and other designated areas. Maintain organized vehicle keys and ensure vehicles are returned to the correct guest. Assist guests with loading and unloading personal belongings when appropriate. Provide clear directions and information regarding parking procedures, facility access, and site policies. Maintain an organized and clean valet station. Overnight Responsibilities Remain alert and attentive throughout the overnight shift. Monitor the valet area and report unusual, suspicious, or unsafe activity to the appropriate supervisor. Conduct routine checks of the valet area as directed by site management. Secure keys, equipment, cash, and other company/client property according to established procedures. Maintain awareness of changing weather and environmental conditions that may affect vehicle or pedestrian safety. Complete required overnight checklists, logs, and reports. Communicate important overnight events or issues to the incoming shift and management. Customer Service Provide courteous and professional service to every guest. Respond to guest questions, concerns, and requests promptly. Maintain a calm and professional demeanor when dealing with difficult or dissatisfied customers. Protect guest privacy and treat customer property with care and respect. Escalate complaints, incidents, accidents, or other concerns to management when appropriate. Safety & Vehicle Care Follow all PMSI safety policies, procedures, and site-specific requirements. Drive vehicles cautiously and obey all traffic laws and posted parking regulations. Perform basic visual checks of vehicles before moving them and immediately report any existing or newly observed damage according to company procedures. Report vehicle accidents, damage, injuries, unsafe conditions, spills, security concerns, or other incidents immediately. Use appropriate caution when working around moving vehicles and pedestrians. Maintain a safe and clean work environment. Other Responsibilities Follow all PMSI policies and procedures. Maintain required uniform and professional appearance standards. Attend required training and meetings. Use company equipment and technology appropriately. Assist with other operational duties as assigned by management. QualificationsRequired Must be at least 18 years of age. Valid driver's license. Acceptable driving record in accordance with PMSI and/or client requirements. Ability to safely operate both automatic and manual-transmission vehicles, when required by the location. Ability to work overnight hours. Ability to work independently with limited direct supervision. Strong customer-service skills. Reliable attendance and punctuality. Ability to communicate effectively with guests, coworkers, and management. Preferred Previous valet, parking, hospitality, hotel, restaurant, customer service, or transportation experience. Previous experience working overnight or evening shifts. Experience operating a variety of passenger vehicles. Familiarity with parking facilities, garages, or hospitality environments. PHYSICAL REQUIREMENTS The Overnight Valet position requires the ability to: Stand and walk for extended periods. Frequently enter and exit vehicles. Safely operate passenger vehicles. Walk across parking lots and garages during various weather conditions. Bend, stoop, reach, and perform other movements associated with vehicle operations. Lift and carry items weighing up to approximately 60 pounds, as needed. Maintain sufficient physical ability and alertness to perform essential job duties safely. Reasonable accommodations may be provided to qualified individuals with disabilities where required by applicable law. WORK ENVIRONMENT The Overnight Valet may work: Outdoors and indoors. In parking garages, parking lots, hotels, hospitals, residential properties, restaurants, entertainment venues, or other client locations. During nighttime and early-morning hours. In varying weather conditions. Around moving vehicles and pedestrian traffic. Employees are expected to remain attentive to their surroundings and follow all applicable PMSI and client safety procedures. PROFESSIONAL STANDARDS PMSI employees are expected to: Arrive on time and be ready to work at the scheduled start of the shift. Maintain a clean, neat, and professional appearance. Treat guests, coworkers, supervisors, and client representatives with courtesy and respect. Safeguard guest vehicles, keys, and personal property. Follow instructions and established operating procedures. Maintain confidentiality regarding guest and client information. Report safety, security, vehicle, or customer-service issues promptly. Maintain a professional attitude throughout the entire shift. SUCCESS IN THIS ROLE A successful Overnight Valet is dependable, safety-conscious, observant, courteous, and trustworthy. Because overnight operations may involve periods of reduced customer activity, the employee must remain alert and prepared to respond appropriately whenever guests arrive or an operational or safety issue occurs. EQUAL EMPLOYMENT OPPORTUNITY Parking Management Services, Inc. is an equal opportunity employer. Employment decisions are made based on qualifications, business needs, and other lawful considerations without regard to any characteristic protected by applicable federal, state, or local law. PMSI is committed to providing professional parking services while maintaining a safe, respectful, and customer-focused workplace.