HOUSEPERSON

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators, and all  assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.). 

___________________________________________ 

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred. 

• Must have a valid driver’s license for the applicable state (property specific). 

____________________________________________________________________________________________ 

Physical Requirements:

• Flexible and long hours sometimes required. 

• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently 

and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. 

• Ability to stand during entire shift. 

____________________________________________________________________________________________ 

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner. 

• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by  scheduling, which will vary according to the needs of the hotel. 

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform  and nametag when working. 

• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and  efficient hotel operations. 

• Maintain a warm and friendly demeanor at all times. 

• Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow  employees. 

• Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove  trash and/or linens and note any areas that need immediate cleaning. 

• Use proper two-way radio etiquette at all times when communicating with other employees. 

• Use daily checklist to complete projects listed below as assigned: 

a. Elevator lobbies 

b. Ash urns 

c. Glass tables 

d. Furniture 

e. Ice machines/vending machines 

f. Elevator doors/frames 

g. Service landing/linen closets 

h. Stair wells 

i. Polish floors 

j. Other projects as assigned management. 

• Practice safe work habits to ensure safety to guests, fellow employees and self. 

• Handle items for “Lost and Found” according to the hotel standards. 

• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office. 

• Report maintenance issues to Housekeeping Supervisor/Manager. 

• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed. 

• Pick up any Room Attendant’s dirty linen or trash as needed. 

• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash  dumpsters, per hotel procedures. 

• Vacuum guest corridors. 

• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.