BEHAVIOR HEALTH FIRST RESPONDER

❤️ Help When It Matters Most

Behavioral Health First Responder (BHFR)

Allegheny County, PA
Full-Time | Non-Exempt
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD) – A-Team Allegheny County Mobile Crisis, we provide immediate, compassionate support to individuals experiencing behavioral health crises throughout the community. We are seeking dedicated, resilient, and service-driven professionals to join our team as Behavioral Health First Responders (BHFRs).

This is a unique opportunity to make a meaningful difference by responding to behavioral health emergencies, supporting individuals and families in crisis, and working alongside first responders to connect people with the care and resources they need.

Whether you are an experienced behavioral health professional, a certified peer specialist, or someone with lived experience who is passionate about helping others, this role offers the opportunity to create positive change every day.

About A-Team Allegheny County Mobile Crisis

The A-Team Mobile Crisis Program provides immediate, community-based behavioral health crisis intervention services throughout Allegheny County. Working in partnership with 911 dispatch, law enforcement, EMS, fire and rescue services, hospitals, and community organizations, our team responds directly to behavioral health emergencies where and when support is needed most.

Our mission is to de-escalate crises, reduce unnecessary hospitalizations and incarcerations, connect individuals with appropriate treatment and community resources, and promote recovery through compassionate, person-centered care.

Every day, our team helps individuals and families find safety, hope, and pathways toward recovery during some of life's most challenging moments.

Why Join Our Team?

Competitive Pay & Benefits

• Competitive compensation
• DailyPay – Access your earned wages before payday
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Wellness Programs
• Company-Paid Training

Professional Growth & Development

• Comprehensive paid training
• Crisis intervention and behavioral health experience
• Continuing education and professional development opportunities
• Certification opportunities
• Leadership development programs
• Career advancement opportunities

❤️ Meaningful Work That Matters

• Respond directly to behavioral health emergencies
• Support individuals and families during times of crisis
• Partner with police, EMS, fire/rescue, and community agencies
• Connect individuals to behavioral health services, housing supports, and community resources
• Promote recovery, stability, and independence
• Make a lasting impact in your community

Position Summary

As a Behavioral Health First Responder, you will provide mobile crisis intervention and support services to individuals experiencing behavioral health emergencies throughout Allegheny County. You will respond to crisis calls in the community, conduct assessments, de-escalate situations, coordinate care, and connect individuals to critical resources and services.

Essential Duties and Responsibilities

• Respond in person to behavioral health crisis calls received through emergency dispatch and referral sources.
• Conduct behavioral health assessments and evaluate immediate needs.
• Utilize crisis intervention and de-escalation techniques to safely manage behavioral health emergencies.
• Provide crisis counseling, psychoeducation, supportive interventions, and skills training.
• Transport individuals to appropriate levels of care when necessary.
• Facilitate referrals, admissions, and linkages to behavioral health and community-based services.
• Collaborate with law enforcement, EMS, hospitals, and other community partners.
• Conduct follow-up contacts to ensure individuals are connected to ongoing supports and treatment.
• Complete required clinical documentation and administrative reporting in a timely manner.
• Participate in community outreach activities and represent the program at events.
• Perform other duties as assigned.

Who We're Looking For

Successful candidates are:

✔ Compassionate and empathetic
✔ Calm under pressure
✔ Adaptable and flexible
✔ Team-oriented
✔ Solution-focused
✔ Professional and dependable
✔ Committed to serving others
✔ Dedicated to supporting recovery and wellness

Qualifications

Required Qualifications

• Bachelor's Degree in Social Work, Psychology, Sociology, Counseling, Criminal Justice, Nursing, Education, Anthropology, Gerontology, Political Science, History, Theology, or a related human services field;

OR

• High School Diploma or equivalent with a minimum of three (3) years of relevant lived experience, recovery experience, caregiving experience, or behavioral health-related experience.

• Valid driver's license and the ability to safely operate a vehicle throughout the service area.

• Ability to work effectively in community-based and crisis-response environments.

• Strong verbal and written communication skills.

• Ability to maintain confidentiality and professional boundaries.

Preferred Qualifications

• Certified Peer Specialist (CPS) credential.
• Experience working in behavioral health, crisis intervention, recovery support services, social services, emergency response, or community-based care settings.

Schedule

• Full-Time Position
• Non-Exempt
• Flexible scheduling required
• Evening, weekend, holiday, and on-call coverage may be required based on program needs
• Must be available to respond to community-based crisis situations

Physical Requirements

• Ability to frequently stand, walk, bend, reach, and lift.
• Ability to assist individuals with mobility limitations.
• Ability to lift and carry up to 50 pounds.
• Ability to drive throughout the designated service area.
• Ability to work outdoors and in varying weather conditions.
• Ability to safely perform duties in community-based and uncontrolled environments.
• Ability to perform essential job functions with or without reasonable accommodation.

Apply Today

Some jobs pay the bills.

Some jobs build careers.

This job saves lives and changes futures.

If you are passionate about helping others, responding with compassion during times of crisis, and making a meaningful impact in your community, we encourage you to apply today.

Join the A-Team Mobile Crisis Program and become the person who shows up when help is needed most.

About Resources for Human Development (RHD)

Resources for Human Development (RHD) is a national human services organization dedicated to helping individuals of all abilities achieve greater independence, dignity, and well-being. Through innovative, person-centered programs, RHD delivers community-based services that strengthen individuals, families, and communities.

Employment for this position is administered through Apis Services, Inc., a member of the Inperium family of companies.

Equal Opportunity Employer

Apis Services, Inc., Inperium, Inc., and affiliated organizations are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other protected status under applicable federal, state, or local law.

We are committed to fostering a diverse, inclusive, and respectful workplace for all employees and applicants.