Veterinary Client Service Representative

VCA Rotherwood Animal Hospital has been fortunate to work with pets and their people in the Newton community, for more than 45 years. This longevity has allowed us to develop lasting client relationships that span generations, of people and pets both!

We are looking for people who have a passion for pets and their people, and understand the importance of client care and compassion. The position can be challenging, but is always rewarding. Training is provided, and further skill development and cross-training is encouraged. Internal associate advancement is always a priority.

There is no typical day in veterinary medicine. However, typical tasks include:

• Managing incoming clients and phone calls and educating owners on our offers and services
• Contributing to efficient flow of the hospital from welcoming appointments through check-out
• Efficient and accurate appointment scheduling, medical info, and follow up
• Processing accurate client payments and maintaining security
• Managing electronic medical records, reports and correspondence
• Using our innovative tools to communicate and deliver a high end experience
• Some lifting (up to 40lbs) and hands-on animal interaction

What we offer:

• Generous pet care discounts
• Leadership opportunities, educational & career development programs
• Competitive wages & referral bonuses
• Medical, dental & vision insurance, mental health resources
• Employer paid life, long and short term disability insurance
• Paid parental leave, vacation and sick time
• 401(k) with employer matching

Wage range $19 - $24 dependent on skills and experience

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.  

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!  

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)  

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.