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Estimator and Client Service Representative

SpeedPro Boston Metrowest
Posted 2 months ago, valid for 11 days
Location

New Town, Middlesex 02456, MA

Salary

$35,000 - $42,000 per year

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Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • SpeedPro Imaging is seeking a Customer Service Representative to connect clients' visions with the company's services.
  • The role requires strong communication skills, attention to detail, and a process-driven approach to manage customer interactions from initial contact to project completion.
  • Candidates should have a minimum of 2 years of experience in customer service or a related field, with a competitive salary offered based on experience.
  • Additional benefits include paid time off, performance-based bonuses, and opportunities for training and development.
  • Graphic design experience is preferred but not mandatory, as the position focuses on understanding client needs and supporting the sales process.
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
At SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers.

The Customer Service Representative is connection between our clients vision and SpeedPro.  You will use your skills to understand client creative vision, translating that design requirements and preparing estimates .  You must be detail oriented, a strong communicator, and process driven.

Responsibilities: 
  • Manage the customer interaction from initial contact through final project output 
  • Review client needs and designs/artwork 
  • Prepare estimates and coordinate with production teams to ensure on-time and on-quality orders
  • Engage customers and actively move them through the sales process and into production.  
  • Support the design process, as needed to ensure high-quality input for production.  
 
Other Desired Skills: 
  • Sales curious’ (constantly asking questions to learn about the customer with a desire to build relationships and fully understand their business needs) 
  • Graphic Design experience - note that this is not a graphic design role
  • Strong communication and listening skills 
  • Highly motivated with a great attitude; a desire to help others via an engaging personality 
  • Professionalism, confidence, and willingness to roll-up sleeves and drive results 
Compensation and Benefits:
  • Paid Time Off
  • Bonus potential
  • Additional training/development opportunities 



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