JOB DESCRIPTION

Information Technology School Support

Reports to: Campus President

Position Summary:

The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty.

Essential Duties and Responsibilities:

Overall

· Responds to administration/faculty/student inquiries concerning system(s) operations.

· Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.

· Tracks, prioritizes and documents requests using an IT support request system.

· Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).

· Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).

· Performs regular updates to servers.

· Installs and builds cables for the campus.

· Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.

· Documents systems processes and procedures.

· Other duties as assigned.

Student Support (Residential/Hybrid)

· Responsible for setting up student accounts.

· Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.

Administration/Faculty Support

· Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.

· Educates administration/faculty on the basics of equipment and software.

Skills/Competencies/Qualifications:

· 2-5 years of IT support experience

Education Requirements:

Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.

Classification: Non-Exempt

Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.

Travel: Some

Working Environment: Interior/Office

Qualifications