Who We Are

Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, fresh ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-growth, e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus, you get to think about dogs all day!

Who You Are

We are seeking a knowledgeable and proactive IT Specialist to support and maintain our organization’s technology infrastructure. The IT Specialist will be responsible for troubleshooting hardware and software issues, maintaining systems and networks, onboarding and offboarding employees, supporting end users, and ensuring the security and efficiency of IT operations. The ideal candidate is detail-oriented and able to work effectively in a fast-paced environment.

Responsibilities:

Provide technical support to employees for hardware, software, network, and system-related issues
Install, configure, and maintain computers, printers, and other IT equipment
Monitor and maintain network performance, security, and connectivity
Troubleshoot system and application issues and resolve technical problems promptly
Manage user accounts, permissions, and access controls
Perform software updates, patches, and system backups
Support cybersecurity initiatives and ensure compliance with company policies
Document IT procedures, troubleshooting steps, and system configurations
Maintaining documentation on employee devices and employee systems access
Manage onboarding and offboarding of employees, including account setup, equipment provisioning, system access, and asset recovery
Coordinate with HR and department managers to ensure new hires have appropriate technology access and departing employees are securely removed from systems
Assist with onboarding and training employees on company technology and IT policies
Coordinate with external vendors and service providers when necessary
Recommend technology improvements and assist with IT projects and upgrades

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field preferred
3+ years of experience in IT support or systems administration
Strong knowledge of Mac and PC (Lenovo) operating systems
Networking: e.g. TCP/IP, DNS, DHCP, VPNs, Routers, Firewalls, Wi-Fi configuration and troubleshooting
Cybersecurity: Access control, MFA, malware/phishing prevention
Familiarity with networking concepts, cloud services, and cybersecurity best practices
Experience with Google Workspace, Microsoft 365, or similar platforms
Excellent problem-solving and communication skills
Ability to manage multiple tasks and prioritize effectively

This is a hybrid position.

You must be able to commute into our office in Midtown Manhattan Monday, Wednesday, and Thursday.

Spot & Tango is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about this Employer on their Career Site