Account Manager, Client Services

About the Role

Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on their digital outcomes. Our approach to digital media optimization at Ovative Group can’t be found anywhere else. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names that span multiple industries, including retail, healthcare, education, CPG, and hospitality.

The Account Manager, Client Services role at Ovative Group offers the right candidate the opportunity to take on an early stage, leadership role at a fast-growing company that has the highest standards for talent and client success. The ideal candidate will be highly analytical, hold strong client management and communication skills, and have experience leading strategies across cross-functional teams to drive business impact.

This position will play a pivotal role in helping Ovative continue its journey toward measuring and optimizing media to the true enterprise impact, not solely ecommerce value.

Responsibilities of an Account Manager, Client Services:

• Cross-functional strategy & thought leadership

  • Drive forward multi-channel digital media strategies and roadmaps that align with client program growth goals

  • Manage documentation and tracking of account priorities on a weekly, monthly, and quarterly basis

  • Be the expert on marketing budgets, media mix, and performance KPIs, at a broad and channel-specific level, to support account-wide strategy, problem solving & decision making

  • Lead regular and ad hoc performance analyses and translate into clear insights to communicate to clients

  • Lead cross-functional performance-based marketing strategy projects by providing media expertise and thought leadership

  • Lead and provide structure to problem-solving sessions to help determine the problem at stake, the results needed, and the most effective route to get there

  • Keep abreast of emerging digital marketing trends and technologies

• Client relationship management

  • Develop, manage and grow relationships with some of Ovative Group’s largest clients by engaging on a regular basis with day to day and senior client leaders, partnering to develop client growth strategies, and delivering great enterprise media outcomes that drive client objectives

  • Become an extension of the client’s team by having a deep understanding of their business, industry, metrics & team, and striving to be the best interaction of their day

  • Effectively manage client relationships and establish trust and credibility

• Team leadership and employee development

  • Lead cross-functional teams of subject matter experts focused on driving results for clients, retaining and growing assigned accounts

  • Foster a culture of open communication and 360-degree feedback

  • Manage direct reports and contribute to a development culture that recruits and develops world class talent

Requirements

• 5+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem solving skills, and project management ownership

• Strong analytical skillset with experience analyzing and leveraging large datasets on a daily, weekly, monthly basis to inform strategic recommendations and action

• Ability to drive in ambiguous environments, applying structure to open ended challenges and navigating through to drive client impact

• Experience in e-commerce, digital marketing, customer data and insights, customer strategy, MarTech, or other marketing discipline

• Experience managing direct reports

• Client management experience

Preferred

• Recent hands-on media planning and buying experience across digital and traditional channels — particularly in paid social, programmatic, search, and/or video (including linear TV)

• Experience working in or with a digital agency environment, managing day-to-day execution and optimization of media campaigns

• Strong understanding of cross-channel media strategy — integrating brand awareness (upper funnel) and direct response (performance) objectives

• Ability to bridge strategic account leadership with tactical media know-how, guiding both clients and internal teams