AI Business Analyst (Assistant Vice President)

Position Information

Hiring Manager:

Department:

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

TS is seeking a highly motivated strategic Business Analyst within the Modern Workplace Team to help advance the Firm’s AI strategy. This role is focused on close collaboration with our business and technology stakeholders to identify and shape opportunities where AI can deliver meaningful business value. The Business Analyst will play a pivotal role in conducting domain analysis, developing rapid proofs of concept, defining the art of the possible and executing AI projects and product evaluations in alignment with long term objectives.

Responsibilities include:

• Business Analysis & Solution Reimagination
  • Serving as the primary Business Analyst for AI initiatives, working closely with business stakeholders to deeply understand their processes, challenges and objectives
  • Identifying and assessing opportunities where AI can deliver measurable business value
  • Translating business needs into practical, actionable solution concepts grounded in AI technologies
  • Collecting, documenting and refining requirements through user stories, process mapping and stakeholder interviews
• Proof of Concept & Evaluation
  • Rapidly developing and iterating on proofs of concept using tools such as Copilot Studio, Power Automate and AI Foundry to validate solution viability and business impact
  • Presenting findings and recommendations to stakeholders and collaborating with business users to secure sign-off
• Project Coordination & Delivery
  • Acting as the liaison between business stakeholders, the Modern Workplace Team and other cross-functional partners to ensure seamless project execution
  • Conveying requirements, facilitating knowledge transfer and supporting the team throughout the build process
  • Leading user acceptance testing, coordinating solution launch activities and partnering with Change Management to drive training and adoption
  • Monitoring project progress, resolving issues and ensuring that solutions meet agreed-upon business outcomes
  • Utilizing Azure DevOps for tracking, prioritization and transparency
• Stakeholder Engagement & Communication
  • Communicating complex concepts clearly to both technical and non-technical audiences at all levels
  • Staying current on emerging AI trends and best practices

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree in computer science, business or related field is required
• 7+ years of experience in a business or process analysis role with a focus on technology enablement, ideally within Financial Services
• Demonstrated understanding of enterprise GenAI technologies including:
  • GenAI Solutions:  Experience with LLM-enabled applications (copilots, summarization, drafting and Q&A)
  • Automation & Integration:  Workflow orchestration, API calls, human-in-the-loop approvals and content safety guardrails
  • Evaluation & Guardrails:  Prompt testing, safe completions, role based access and data minimization
  • Model Adaptation:  Ability to guide fine tuning of pretrained models for domain-specific terminology and workflows using curated datasets
  • Agentic patterns & assistants:  Working knowledge of agent design (goal decomposition, tool use and human‑in‑the‑loop) and when to apply assistants for summarization, drafting, research and orchestration (e.g., Copilot Studio)
  • Prompt engineering & evaluation:  Skilled at task framing, constraints, role instructions and iterative testing to drive reliable outputs
  • RAG & enterprise grounding:  Understanding when and how to ground LLMs in firm content (indexing / metadata strategy and retrieval quality) to improve accuracy and reduce risk
  • PoC tooling literacy (not full build):  Comfortable building proofs of concept that convey approach to business partners and tech frameworks to the development teams using tools such as Copilot Studio, Power Automate and AI Foundry
• Proven experience delivering end-to-end projects at enterprise-scale across multiple stakeholder groups driving measurable business outcomes
• Excellent interpersonal skills, with a view toward building and maintaining positive relationships between colleagues across technology and business teams
• An expert understanding of the software development lifecycle, while working with hybrid teams including staff and third-party vendors
• Ability to translate complex business needs into clear, actionable requirements, user stories and use cases to support effective solution design and implementation.
• Proactive self-starter with a positive can-do and “no job too small” attitude
• Motivated by a fast paced, growing and complex environment 
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership:  Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results:  Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Personal Effectiveness:  Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
• Thinking Critically:  Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support:  Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
• Software Development Principals:  Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
• Business Needs Assessment:  Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Data Management and Information Security:  Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
• Risk Management:  Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Testing:  Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
• Industry Knowledge:  Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation:  Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Vendor Management:  Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
• Relationship Management:  Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
• Project / Program Management:  Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
• Innovative Mindset:  Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.

Compensation and Benefits

Golub Capital is an Equal Opportunity Employer.

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.

Please review Golub Capital’s US Job Applicant privacy notice and, for California residents, the California Applicant privacy notice for information on how your personal data is collected, processed and stored.