Clerical Support Assoc (FH)

Performs receptionist/secretarial duties to expedite and coordinate unit operations. Serves as a liaison between the unit, internal hospital departments and external contacts.

Job Responsibility

• * Performs receptionist duties including, but not limited to:
  • Directs patients, physicians, visitors and staff to appropriate areas
  • Answers telephones, directs calls, and takes messages.
  • Admits patients to unit. Labels doors and obtains addressograph plate.
  • Coordinates room assignments with Patient Registration. Maintains/ changes patient record to reflect reassignment. Notifies appropriate staff when patient's room is ready.
  • Schedules appointments for patient's tests and procedures. Coordinates transportation, as needed.
  • Responds to patients on the intercom system and promptly relays information to appropriate staff member.
  • Runs errands as necessary to lab, pharmacy, CSR, etc.
  • Serves as a liaison with various hospital departments (i.e Central Service, Dietary, Environmental Services, Staffing Office, etc.).
• * Performs secretarial duties including, but not limited to:
  • Transcribes physician's orders to appropriate documents.
  • Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information.
  • Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.
  • Maintains and updates patient medical record. Ensures admission consents and cytology forms are complete and filed. Prepares medical record to accompany patient on off-unit activity .Completes medical record upon patient discharge and transfers to Medical Records Department.
  • Maintains various unit records (i.e., census sheets, etc.).
  • Collects volume indicators for performance improvement activities and compiles statistics for reporting.
• * Maintains unit supply inventory. Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit.
• Performs related duties, as required.

*ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• American Heart Association (AHA) Heartsaver Course, preferred.
• Prior clerical experience, preferred.
• Typing 30 wpm and/or data entry skills (80 keystrokes per minute), required.
• Knowledge of medical terminology, preferred.
• Ability to communicate effectively.