Assistant Director of Front Office

We are seeking a dynamic and experienced Assistant Director of Front Office to join our team. The ideal candidate will be a hospitality professional with a passion for excellence in guest service and a proven track record of leadership in a front office setting.

Job Responsibilities:

• Front Office Leadership: Provide leadership and direction to the front office team, ensuring the highest levels of guest satisfaction.
• Guest Service Excellence: Maintain and enhance the hotel's reputation for exceptional guest service, handling guest inquiries, complaints, and special requests.
• Team Management: Recruit, train, and supervise front office staff, fostering a positive and collaborative work environment.
• Operations Management: Oversee daily front office operations, including check-in/check-out processes, reservations, and room assignments.
• Revenue Maximization: Work closely with the Director of Front Office to maximize room revenue through effective yield management and upselling strategies.
• Quality Assurance: Ensure that all front office procedures and protocols are followed to maintain the highest standards of quality and efficiency.
• Budget Management: Assist in developing and managing the departmental budget, controlling expenses while maintaining service quality.
• Guest Feedback: Monitor and respond to guest feedback, using it as a tool for continuous improvement.

Requirements:

• Bachelor's degree in Hospitality Management or related field preferred.
• 2+ years of progressive experience in front office management.
• Strong leadership and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication skills, both verbal and written.
• Flexibility to work evenings, weekends, and holidays as needed.