Account Manager / Sr. Account Manager

Job Description: Account Manager / Senior Account Manager

Location: NYC (Hybrid – minimum 3 days/week in-office)
Department: Public Relations
Salary Range: $90,000–$125,000 annually (commensurate with experience and level of hire)

JOB SUMMARY

As an Account Manager or Senior Account Manager at 1Milk2Sugars, you'll manage client accounts and lead the execution of strategic marketing & PR campaigns, serving as a primary point of contact and trusted advisor to clients. Level of hire (Account Manager vs. Senior Account Manager) will be determined based on experience, with Senior Account Managers taking on greater strategic ownership, team leadership, and business development responsibility.

JOB TASKS + RESPONSIBILITIES

Client Management & Strategic Partnership

• Serve as a primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor
• Lead or support the development and execution of integrated marketing & PR campaigns, coordinating with internal teams to deliver on time and within budget
• Provide strategic guidance to clients, identifying opportunities for growth, optimization, and account expansion
• Monitor campaign performance and provide recommendations for continuous improvement
• Ensure client satisfaction and retention through proactive communication and strong service delivery

Project & Financial Management

• Define project objectives, timelines, and budgets; track progress and flag risks proactively
• Take the lead on (or support, depending on level) drafting SOWs and contracts for new projects, ensuring terms are clearly defined and documented
• Collaborate with finance and leadership to ensure contract documents comply with company policy, legal, and industry standards
• Prepare and review client reports — monthly, quarterly, and campaign recaps — with strong analytical insight

Strategic & Business Development

• Actively participate in new business development, including identifying leads, pitching, and contributing to proposals
• Stay informed on industry trends and best practices, sharing insights with clients and internal teams
• Contribute to long-term communications strategy for client accounts

Team Leadership & Collaboration

• Mentor and guide direct reports and junior team members (Account Managers, Executives, and Coordinators)
• Collaborate cross-functionally with creative, digital, and PR teams to deliver integrated campaigns
• Foster a collaborative team environment that supports professional growth

Operational Responsibilities

• Support events, activations, and client initiatives, including occasional after-hours work
• Willingness to travel when required for client or event needs
• Ability to lift or carry up to 25 lbs when supporting events or activations
• All other duties or projects as assigned

EDUCATION & QUALIFICATIONS

• Bachelor's degree/certificate in Communications, Public Relations, or a related field preferred
• 5+ years of public relations experience for Account Manager level; 7+ years for Senior Account Manager consideration (agency experience required, working with fashion, beauty, or lifestyle clients)
• Proven track record managing client relationships and delivering strategic marketing campaigns
• Strong leadership and communication skills, with the ability to inspire and motivate teams
• Excellent project management skills, with the ability to manage multiple projects simultaneously
• Strategic thinker with a creative mindset and problem-solving abilities
• Understanding of the media landscape, with relationships with key editors & influencers considered an asset
• Strong written and verbal communication skills in English
• Proficiency with Mac systems and Office software (Word, PowerPoint, Excel)
• Polished writing and presentation skills, both written and in person

Sip Into Success: Our Blended Perks & Benefits

• Supportive Leadership: We foster a culture built on respect, collaboration, and creativity
• Health & Wellness: Full benefits (medical, dental, vision) for full-time employees
• Summer Fridays: Half-day Fridays every Friday
• Holiday Break: Paid company-wide closure during the December holiday season
• Wellness Tools: Complimentary Calm app subscription and access to Perkopolis
• Profit Sharing: Eligible employees can receive an annual bonus through our profit-sharing program, following a defined eligibility period
• Work from Anywhere: After one year, enjoy the freedom to work from anywhere

EQUAL OPPORTUNITY

1Milk2Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.