“At SmartSign, we do more than manufacture signs—we help create peace of mind. As a leading e-commerce innovator serving more than 3 million customers, we combine technology with heavy-duty manufacturing. If you are looking for a collaborative, high-impact career where your work directly supports public safety and businesses worldwide, you belong here.”

POSITION SUMMARY

The Account Manager is an intermediate-level sales professional who independently manages a defined portfolio of B2B customers in an assigned vertical. This role goes beyond order-taking to proactively identify upsell and cross-sell opportunities, strengthen client relationships, and support strategic account planning.

KEY RESPONSIBILITIES

Own and grow a portfolio of mid-size B2B accounts with a focus on revenue expansion and retention
Proactively identify upsell, cross-sell, and renewal opportunities across the account base
Conduct regular business reviews with key contacts to understand project pipelines and upcoming needs
Prepare detailed quotes, proposals, and presentations independently for standard and custom projects
Negotiate pricing and terms within approved guidelines to close deals efficiently
Develop account penetration plans and contribute to pipeline forecasting on a weekly and monthly basis
Collaborate cross-functionally with design, production, and project management to deliver on client commitments
Maintain accurate CRM records and leverage customer data to identify growth opportunities and support sales forecasting.
Maintain high customer satisfaction and retention through proactive communication and problem resolution.

Qualifications

Bachelor’s degree in sales, business development, or similar field.
2–4 years of B2B sales or account management experience; industrial, government/municipalities, or commercial product sales experience preferred
Demonstrated track record of meeting or exceeding sales quota
Strong negotiation and consultative selling skills
Proficiency with CRM platforms (HubSpot preferred) and Microsoft Office Suite
Excellent written and verbal communication skills

SUCCESS METRICS

Revenue growth within assigned vertical
Upsell/cross-sell revenue as a percentage of total portfolio
Account expansion and development
Pipeline accuracy and forecast attainment

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