Account Manager

Account Manager — Brightworks IT

Location: New York, NY (Hybrid) | Type: Full-Time

About Brightworks IT

Brightworks IT is a leading managed services provider (MSP) delivering comprehensive IT solutions to businesses across the Northeast. With multiple subsidiary brands and a growing national footprint, we provide managed IT services, cybersecurity, cloud solutions, and strategic technology consulting to small and mid-market organizations.

About the Role

We are looking for a driven and relationship-oriented Account Manager to serve as the primary point of contact for a portfolio of managed services clients. You will own the full client lifecycle — from onboarding and adoption through retention and expansion — ensuring our clients receive exceptional service while identifying opportunities to grow revenue.

This role sits at the intersection of client success, sales, and operations. You will work closely with our technical teams, finance department, and executive leadership to deliver strategic value to every account.

What You Will Do

• Own Client Relationships: Serve as the trusted advisor for a portfolio of 30–50 managed services accounts, building deep relationships with key stakeholders and decision-makers
  
• Drive Account Growth: Identify and close upsell and cross-sell opportunities across cybersecurity, cloud, compliance, and project services — targeting 15–20% annual revenue growth per account
  
• Conduct Business Reviews: Lead quarterly business reviews (QBRs) with clients, presenting technology roadmaps, service performance metrics, and strategic recommendations
  
• Manage Renewals: Own the renewal process for managed services agreements, maintaining a 95%+ client retention rate
  
• Coordinate Service Delivery: Partner with helpdesk, engineering, and project teams to ensure SLA compliance and client satisfaction
  
• Resolve Escalations: Act as the escalation point for client concerns, driving issues to resolution quickly and professionally
  
• Maintain CRM Accuracy: Keep ConnectWise and HubSpot records current with account activity, pipeline updates, and forecasting data
  
• Contribute to Strategy: Provide market intelligence and client feedback to leadership to inform service offerings, pricing, and go-to-market strategy
  

What You Bring

• 3–5 years of account management, client success, or sales experience in the MSP, IT services, or technology industry
  
• Demonstrated track record of meeting or exceeding revenue targets and retention goals
  
• Strong understanding of managed IT services, cybersecurity frameworks, cloud platforms (Azure/M365), and IT infrastructure
  
• Experience with ConnectWise Manage, HubSpot, or similar PSA/CRM platforms
  
• Exceptional communication and presentation skills — comfortable presenting to C-suite executives
  
• Ability to manage multiple accounts simultaneously with strong organizational skills
  
• Self-starter mentality with the ability to thrive in a fast-paced, growth-stage environment
  

Preferred Qualifications

• Experience working at or selling for an MSP with $5M–$25M in revenue
  
• Familiarity with NIST, CMMC, or other compliance frameworks
  
• Experience managing accounts across multiple service lines (managed services, security, cloud, projects)
  
• Existing relationships in the SMB/mid-market IT space
  

What We Offer

• Competitive base salary plus uncapped commission/bonus structure
  
• Health, dental, and vision insurance
  
• 401(k) with company match
  
• Flexible hybrid work arrangement
  
• Professional development budget and industry certification support
  
• Collaborative, fast-growing team with a clear path for advancement
  

Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.