OVERVIEW

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your Impact

Client Partnership & Service Excellence

Serve as a primary day-to-day contact for clients, carriers, and vendor partners
Manage client service requests, resolve issues, and support ongoing benefit initiatives
Build trusted relationships with client HR teams and support Consultant-led strategies
Contribute to client meetings, presentations, and overall service delivery

Operational & Compliance Excellence

Execute client lifecycle deliverables and ensure projects remain on schedule
Support the RFP process, compliance activities, and renewal strategies
Review plan documents, contracts, and other benefit materials for accuracy
Stay current on industry trends, legislation, and employee benefits best practices

Growth & Retention

Support retention, growth, and profitability across an assigned book of business
Deliver proactive service that strengthens client relationships and long-term partnerships
Collaborate with internal teams to identify opportunities that enhance the client experience

QUALIFICATIONS

What You Bring

Required

Bachelor's degree or equivalent relevant work experience
2–4 years of experience in a client-facing account management or client service role
Active Life & Health License
Strong knowledge of employee benefits and insurance programs
Excellent communication, organization, and relationship-building skills
Proficiency in Microsoft Office applications

Preferred

4–7 years of employee benefits account management experience for Senior Account Manager consideration
Experience supporting mid-market clients
Experience with RFPs, renewals, compliance deliverables, and carrier negotiations
Previous mentoring or leadership experience

Core Competencies

Client focus
Business acumen
Technical employee benefits knowledge
Communication proficiency
Collaboration and teamwork
Organizational skills
Problem-solving and critical thinking
Accountability and attention to detail

ADDITIONAL INFORMATION

Compensation:
Salary range: $90,000 – $110,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid, less than 2 days in office

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications

This position may require:

Active State Life & Health License

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 2 or less days in office

Learn more about this Employer on their Career Site

Account Manager