Analyst - Enterprise Agentic Search Content

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview

As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.

The Analyst, Enterprise Agentic Search Content plays a key role in supporting the execution of American Express’s enterprise content strategy for AI-driven and agentic discovery experiences. This role focuses on content optimization, data analysis, and operational support—helping ensure content is structured, discoverable, and effective across emerging search and AI ecosystems.

This is a highly collaborative role at the intersection of content, AI, search, and customer experience. You will work closely with the Manager of Enterprise Agentic Search Content and partner with cross-functional teams including marketing, product, UX, analytics, and technology to support high-quality, machine-readable, and trusted content experiences.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.