Assistant Community Manager

Assis

Assistant Community Manager — West Brighton Affordable

Location: On-site | West Brighton, Staten Island

Reports to: Community Manager

The US base salary range for this full-time position is $75,000 plus discretionary bonus.

Role and Responsibilities Overview

The Assistant Community Manager supports daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community — partnering with the Community Manager on leasing, resident communication, rent collections, and compliance administration.

This role starts leasing-heavy, but that component will lessen over time as you step up into broader operational duties — compliance, financial administration, and site operations. Affordable/RAD experience is required.

Resident Experience & Leasing Support

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service; assist with leasing activities including tours, applications, move-ins, renewals, and resident communications.
• Assist residents with NYCHA recertifications — gathering required documentation, tracking deadlines, and guiding residents through the process.
• Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management.
• Maintain a positive, welcoming office and community environment.

Administrative & Compliance Support

• Prepare, process, and maintain resident files — including NYCHA recertification documentation — in accordance with company standards and audit requirements.
• Assist with rent collections, posting payments, and delinquency follow-up.
• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager.
• Ensure accuracy of resident and property data in property management systems.

Operations & Team Collaboration

• Partner with maintenance and leasing teams to support unit readiness, occupancy goals, vendor coordination, and service request tracking.
• Ensure policies, procedures, and fair housing practices are consistently followed.
• Step in to support day-to-day operations as needed, including coverage during absences.

Qualifications

• Strong customer service and communication skills, with high attention to detail and comfort handling administrative work.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, collaborative environment.
• Comfort learning and using property management systems and office tools.
• Professional judgment and discretion when handling resident information.

Education & Experience

• High School Diploma or equivalent required.
• Affordable housing and RAD (Rental Assistance Demonstration) experience required to be considered — Project-based Section 8 or LIHTC background alone is not sufficient without RAD-specific exposure.
• Leasing, hospitality, or customer-facing experience is a plus.
• Familiarity with property management software (e.g., Yardi) is a plus.

Work Environment & Physical Requirements

• On-site office and residential community environment, with regular walking of the property and interaction with residents.
• Ability to lift or carry up to 25 pounds occasionally, and to sit or stand for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.