Business Development Manager

Qwoted is a global professional network connecting media brands with PR experts and small businesses. As we continue to grow, we are looking for a Business Development Manager to help in building strong relationships with journalists, driving platform adoption, and delivering a high-quality experience for users.

This role is ideal for someone who enjoys external communication, relationship building, and helping users succeed. You will support outreach efforts, engage directly with journalists and media professionals, respond to questions and issues, and help drive ongoing adoption of the Qwoted platform. 

You will help support efforts to expand Qwoted’s media user base and ensure journalists have a smooth and valuable experience on the platform. Success in this role will be measured not just by activity, but by improving the quality and effectiveness of interactions on the platform 

• Conduct high-volume outreach to journalists and media professionals. 
• Build and maintain relationships with reporters, editors, and other media contacts. 
• Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs. 
• Help onboard new users and encourage adoption of the Qwoted platform as part of their day-to-day workflow. 
• Assist with platform demonstrations and follow-up for interested media contacts. 
• Monitor and triage inbound requests, escalating urgent or sensitive issues when needed. 
• Identify, review, and surface high-quality expert responses to support journalists using the Qwoted platform. 
• Help ensure Source Requests receive strong, relevant responses by monitoring activity and proactively step in where Source
• Requests are underperforming to help improve outcomes. 
• Assist in curating and highlighting the most useful expert contributions to improve journalist experience. 
• Track outreach activity, user engagement, and support trends. 
• Assist with reporting on key performance indicators including outreach activity, demos, signups, source requests, and ongoing usage. 
• Help improve processes and identify opportunities to strengthen the media user experience. 

• 2 to 4 years of experience in cold outreach, customer-facing support, or platform onboarding 
  • Experience in journalism, PR, communications, media relations, customer support, or a related field is a plus 
• Confidence communicating with high paced professionals 
• Comfort with high-volume outreach and managing multiple conversations at once
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Able to work independently while also collaborating closely with internal teams
• Proactive, resourceful, and service-oriented
• Interested in media, storytelling, and helping users get value from a platform is a plus
• Entrepreneurial spirit with the ability to self-manage time and work independently.