Business Operations Manager

Business Operations Manager

Location: New York (On-site)

Department: Business Operations

Reports To: Executive Vice President – U.S. Business

About Imperial Star Solar

Imperial Star Solar is a rapidly expanding U.S. solar manufacturer with domestic facilities in Houston, Texas, delivering high-quality modules and cells to top developers, EPCs, and energy partners across North America. We offer high-visibility roles working directly alongside executive leadership to shape company strategy and drive America’s clean energy transition. If you are an entrepreneurial, results-driven professional looking to make a direct impact and accelerate your career in a high-growth environment, Imperial Star Solar is where you belong. 

Position Overview

The Business Operations Manager is a highly visible, cross-functional role supporting the continued growth of Imperial Star Solar’s U.S. business. Working directly with executive leadership, this position will coordinate strategic initiatives, improve business operations, support commercial activities, and help build scalable processes across the organization. This role is ideal for someone who enjoys solving problems, managing projects, collaborating across departments, and contributing to a growing business.

Key Responsibilities

Business Operations

• Coordinate cross-functional projects across Sales, Operations, Finance, Supply Chain, and Executive Management.

• Drive continuous improvement of internal workflows, processes, and business operations.

• Maintain CRM systems, operational dashboards, sales reports, and internal documentation.

• Support strategic initiatives and special projects as assigned by executive leadership.

• Analyze business processes and recommend improvements to enhance organizational efficiency.

Commercial Operations

• Support the sales team with proposals, customer presentations, pricing documents, and commercial materials.

• Coordinate customer visits, executive meetings, and strategic partner engagements.

• Assist with trade shows, conferences, and customer events.

• Conduct market and competitor research to support business development initiatives.

Corporate Communications

• Coordinate company communications including LinkedIn, newsletters, website updates, and marketing collateral.

• Work with external vendors, agencies, and designers to ensure consistent brand presentation.

• Prepare executive presentations, company profiles, and customer-facing materials.

Office & Administrative Operations

• Oversee day-to-day office operations, vendor management, facilities, purchasing, and travel coordination.

• Support recruiting, onboarding, and employee engagement initiatives.

• Coordinate internal meetings, company events, and executive administrative projects.

Qualifications

• Bachelor’s degree required; Business, Communications, Marketing, Operations, or related field preferred.

• 3–6 years of experience in business operations, project management, communications, consulting, administration, or a similar cross-functional role.

• Excellent project management and organizational skills with strong attention to detail.

• Outstanding written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities simultaneously in a fast-paced environment.

• Advanced proficiency in Microsoft Office and Google Workspace.

• Experience with CRM systems (Zoho, Salesforce, HubSpot, etc.) is preferred.

Preferred Qualifications

• Experience working in a growing company or startup environment.

• Experience supporting executive leadership or managing cross-functional initiatives.

• Experience coordinating external vendors, agencies, or strategic partners.

• Familiarity with graphic design tools such as Canva is a plus.

• Bilingual English/Mandarin is a plus, but not required.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support our employees’ well-being.

Benefits include:

• Competitive base salary with performance bonus opportunities 

• Comprehensive medical, dental, and vision insurance

• Company-paid life insurance and long-term disability coverage

• 401(k) retirement savings plan

• Generous Paid Time Off (PTO)

• Paid company holidays

• Paid sick leave in accordance with applicable state laws

• Commuter benefits (where applicable)

• Professional development and career growth opportunities

Why Join Imperial Star Solar?

This role offers far more than traditional business operations responsibilities. You’ll work directly with executive leadership on high-impact initiatives spanning commercial operations, strategic planning, customer engagement, business development, executive communications, and organizational growth. As our company continues to expand, this position offers exceptional opportunities for increased responsibility, leadership development, and long-term career advancement. If you’re someone who enjoys taking ownership, building processes, solving problems, and making a meaningful impact, we’d love to meet you!