Case Manager, Outreach

Reporting to the Team Leader, the Case Manager, Outreach will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.  

This position has a 35-hour work week. 

ESSENTIAL DUTIES:  

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals 
• Conduct psychosocial evaluations  
• Connect clients to psychiatric services  
• Connect clients to medical treatment and substance use treatment facilities when applicable  
• Obtain identification, public benefits, and other applicable income sources for clients  
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans  
• Prepare all documentation for housing applications 
• Assist and counsel clients in the process of obtaining permanent housing  
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies  
• Intervene in crisis situations  
• Escort clients to appointments when needed  
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures
• Performs other related duties as assigned  

MINIMUM QUALIFICATIONS:  

• Bachelor’s Degree or equivalent work experience 
• Two years of experience working with homeless adults and substance abuse issues preferred  
• Experience with harm reduction and motivational interviewing techniques strongly preferred 
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs 
• Excellent writing and communication skills 
• Bilingual Spanish/English is preferred