Chief of Staff – Client Role

About the Role

Our client is seeking a Chief of Staff to the COO to help drive operational excellence and support the company’s continued growth. This role serves as a key strategic partner to the COO, focused on turning vision into execution by improving operations, communication, and alignment across teams. The ideal candidate will streamline processes, manage cross-functional initiatives, and ensure the organization’s priorities are executed effectively.

• Translate strategic goals into actionable plans and ensure follow-through across teams. 
• Serve as a communication bridge between the CEO, COO, leadership, employees, and external partners. 
• Support HR and recruiting initiatives, enhancing hiring processes and the employee experience. 
• Evaluate and optimize workflows, project tracking, and reporting systems to support scalability. 
• Partner with the COO to review priorities, track progress, and align on key initiatives. 
• Coordinate recruiting pipelines, candidate assessments, and interviews with HR and hiring teams. 
• Develop internal communication strategies to promote transparency and engagement. 
• Support employee development programs, including training, mentorship, and performance frameworks. 
• Prepare executive briefings, internal reports, and KPI dashboards. 
• Anticipate operational challenges, identify bottlenecks, and recommend proactive solutions. 
• Represent the company in communications with partners, vendors, and clients.

• Exceptional written, verbal, and interpersonal communication skills. 
• Strong strategic and critical thinking ability with cross-functional insight. 
• Experience in HR or people operations, including recruiting and employee development. 
• Proven operational and project management skills. 
• High judgment, discretion, and professionalism in handling confidential information. 
• Adaptability in a fast-paced, evolving environment. 
• Strong relationship-building and collaboration skills. 
• Proficiency with Google Workspace, Microsoft Office Suite, Salesforce, and ATS platforms.

• Bachelor’s degree in Business Administration, Communications, Human Resources, Organizational Leadership, or a related field. 
• 5–8 years of professional experience, including 2–3 years in a strategic, HR, or operations leadership role (e.g., Chief of Staff, HR Business Partner, Strategy Associate). 
• Experience in high-growth or financial services environments preferred.