Client Success Manager

NYC or proximate candidates only. Submissions generated by AI will not be considered.

Qwoted is the platform connecting the world’s media with real experts. We help journalists find high-quality sources quickly by connecting them with the experts they need.

We are seeking a Client Success Manager with a strong track record in account and success management to support and grow relationships with our clients. This person will use the Qwoted platform to help clients achieve their business goals by getting their brands recognized in local, trade, and national media. This role involves understanding the client's business and connecting them with media professionals who are looking for their expertise for stories, so relationship-building is at the heart of it all.  

This position is ideal for someone who thrives in a fast-paced environment, enjoys client-facing work, and is excited to be part of a growing company who is making a difference in the every-changing media landscape.

You will work closely with our Head of User Success to manage day-to-day client needs, streamline workflows, ensure SLAs are met, and help deliver strong results for our clients.

• Manage day-to-day relationships with clients, ensuring a high level of service and responsiveness
• Assist in identifying and responding to client-relevant media opportunities through Qwoted
• Communicate regularly with clients and journalists to keep projects moving forward
• Coordinate interviews and other media opportunities between clients and journalists
• Draft and send weekly client update summaries
• Track client coverage and outcomes
• Maintain and update internal tracking documents, spreadsheets, and account records. 
• Contribute to ongoing improvements in team processes and service delivery by improving workflows and processes. 
• Provide general administrative and organizational support to the User Success team

• 5+ years of experience
• Previous PR, journalism, or media outreach experience is a big plus
• Strong communication and organizational skills
• Experience using Google Workspace (Gmail, Sheets, Docs, Calendar, etc.)
• Ability to manage multiple tasks efficiently with attention to detail
• Familiarity with Qwoted is highly desirable
• Self-starter who’s comfortable working in a highly collaborative environment