Community Manager

Community Manager- Affordable 

Location: On-site | New York City  

Reports to: Regional Director   

Schedule: Monday–Friday, On-Site + On-Call for Emergencies  

The US base salary range for this full-time position is $110,000- $115,000 plus discretionary bonus   

About Twin Pines Management  

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods. 

Role and Responsibilities Overview   

The Community Manager is responsible for the overall operations, compliance, and resident experience of an affordable community operating under the NYCHA Permanent Affordability Commitment Together (PACT) program. The successful candidate must have a strong background in affordable housing management and demonstrated experience working within the NYCHA environment. A thorough understanding of NYCHA reporting requirements, compliance standards, occupancy procedures, resident relations, and operational protocols is essential. Candidates should be familiar with NYCHA systems, documentation processes, lease administration, regulatory reporting, and agency audits. The ideal professional will be highly organized, detail-oriented, and capable of ensuring full compliance with all NYCHA and PACT program requirements while effectively managing day-to-day property operations and resident services.

Community Operations & Compliance  

• Oversee daily operations of the affordable housing community, ensuring compliance with HUD, LIHTC, Fair Housing, and applicable local and state regulations  

• Ensure resident files, certifications, recertifications, and documentation are accurate, complete, and audit-ready  

• Partner with compliance teams and agencies during audits, file reviews, and inspections  

• Ensure all policies, procedures, and regulatory requirements are followed consistently  

• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition. 
• Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests. 

Resident Experience Oversight 

• Provide high-quality customer service to residents and prospects, responding to concerns promptly and professionally  

• Oversee in coordination with compliance move-in, renewals, transfers, and waitlist management in compliance with program requirements  

• Support conflict resolution and ensure consistent follow-up to maintain a positive community environment  
• Communicate clearly with residents regarding policies, procedures, and expectations  

Financial & Administrative Management  

• Manage rent collections, delinquency follow-up, and coordination with accounting teams  

• Support budget execution, expense control, and basic financial reporting  
• Ensure timely and accurate data entry into property management systems  

Team Leadership & Development  

• Lead, coach, and support on-site staff including leasing, maintenance, and administrative team members  

• Hire, train, schedule, and evaluate staff performance as needed  

• Foster a collaborative, accountable, and resident-focused team culture  
• Serve as a steady on-site leader during high-volume or high-stress periods  

Qualifications 

• Experience managing affordable or regulated multifamily housing communities  

• Working knowledge of HUD, LIHTC, Fair Housing, and related compliance requirements  

• Strong customer service mindset with professional communication skills  

• Ability to manage multiple priorities in a fast-paced, resident-facing environment  

• Proven ability to lead on-site teams and hold staff accountable  
• Strong organizational skills and attention to detail  

Education & Experience:  

• 3+ years of multifamily property management experience, including affordable or regulated housing  

• Prior experience as a Community Manager is required   
• Familiarity with property management software (e.g., Yardi, RealPage)  
• New York Real Estate License preferred or willingness to obtain  

 Work Environment & Physical Requirement:  

• On-site office and residential community environment  

• Regular walking of the property and interaction with residents  

• Ability to lift or carry up to 25 pounds occasionally  
• Ability to sit or stand for extended periods  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions  

Perks & Benefits 

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.  

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.  

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.  

• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.  

• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.  

• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.  

• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.  

• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.  

Benefits offerings and employee contributions may vary by plan and are subject to change