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POSITION: Business Manager
REPORTS TO: Regional Sales Manager,
STORE LOCATION: Bergdorf Goodman, New York, NY
FLSA: Exempt
Overview: The Business Manager is responsible for driving and building retail sales while coaching the Product Specialist teams at both counters. By embracing the Customer Experience and leading by example, this position will focus on achieving the sales goal for the counters on behalf of International Cosmetics and Perfumes – specifically, The House of Creed. This role will provide outstanding client service through proactivity, creativity, and organization.
Why Work With Us? We care about our team members, and we offer a competitive rate of $66,000.00 - $82,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
CORE RESPONSIBILITIES
Champion and drive The Customer Experience, holding each PS accountable for all aspects within.
Drive retail sales plan by exhibiting accountability for overall function of the retailer Kering Beauté Sales Team.
Achieve personal sales goals, in part by developing relationships throughout the store to promote Kering Beauté brands and inter-sell.
Create/execute action plans based on market calendar for goal obtainment, including executing on presell of launches.
Set and manage total counter and individual PS goals. Organize daily objectives/sales goals for each counter to maintain & grow business, in part by holding each PS accountable to meet daily, weekly, monthly, and seasonal goals.
Provide direction to Store Manager (SM) and/or Product Specialist (PS) on the counter.
Keep each counter focused on the counter responsibilities and driven to succeed, by in part holding monthly morning meetings; Department Wide Meetings, Store Wide Meetings, and Out of Home-base Meetings.
Submit weekly/monthly paperwork to Regional Sales Director (RSD) and Department Manager (DM) on time.
Partner closely with Regional Sales Director (RSD) and Training Manager to drive all aspects of the business.
Accountable for training and set up, including attendance of guests at Creed trainings.
Communicate / escalate all store, counter, product concerns to appropriate parties.
Organize each counter to present store and Creed standards to consistently maintain the counters’ standards.
Execute on all merchandising guidelines.
CORE REQUIREMENTS
5 - 7 years of relevant retail sales experience, demonstrating progression in positions that drive retail sales
Proficiency in the retail and fragrance business with an understanding of retail partners and store organization, preferably from the luxury fragrance/skincare industry
Experience in and comfortable with working in a small team and strong management skills
Excellent verbal and written communication skills, including strong interpersonal skills
Strong attention to detail and organizational skills
Excellent recruiting, training and coaching skills, to be used to continually educate and motivate the sales force
Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
Flexible and adaptable to changing priorities with the ability and willingness to multi-task
Physical ability to move about in store, kneeling, stooping, using stairs, carrying, bending, stretching, and twisting, lifting to 25 lbs.
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