JOB SUMMARY:

The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs for North America. This role is focused on reporting, QA, documentation, and workflow support to ensure CRM campaigns launch accurately and on time. The intern will work closely with channel managers to maintain CRM operational excellence and consistency across channels.
The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills.

JOB RESPONSIBILITIES:

EMAIL & SMS OPERATIONS SUPPORT

Assist with weekly and monthly reporting for Email and SMS
Update performance trackers and UTM/link hygiene logs
Perform QA checks (links, images, rendering, copy)
Support proof routing and documentation
Maintain CRM calendars and asset trackers

DIRECT MAIL SUPPORT

Assist with circulation tracking and version organization
Maintain project files and proof documentation

COMPETITIVE MONITORING

Capture competitor emails/SMS using a structured template
Tag brand, offer type, date, and channel (no insights required)
Maintain a clean archive in the shared drive

ADMINISTRATIVE SUPPORT

Take notes during meetings and maintain action-item logs
Assist with Retail RSVP support and occasional data entry
Support cross-functional operational requests

KEY PERFORMANCE INDICATORS:

Accuracy and completeness of QA and reporting tasks
Reliability and timeliness in delivering assigned work
Consistency of documentation and trackers
Reduction of operational workload for CRM channel managers

REQUIREMENTS:

EDUCATION

BA / BSC in Marketing required / Masters preferred

EXPERIENCE/SKILLS

Proficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, pivots preferred)
Strong attention to detail
Ability to follow structured processes and standard operating procedures
Organized, responsive, and able to manage multiple tasks
Interest in CRM operations or digital marketing

BENEFITS INCLUDE:

Competitive Compensation at $19/hour
School Credit Offered
A warm, open, fun, and friendly work environment
Generous L’Occitane employee discounts

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Learn more about this Employer on their Career Site

CRM Intern (Fall 2026)