Customer Service

REVIVAL NEW YORK

Textiles production & distribution company based in Staten Island NY, with production facilities in Egypt, is seeking an experienced and self-driven In-House Office Administrator to thrive in a fast-paced business. Must be able to adapt to changing demands and needs while maintaining composure and providing thoughtful suggestion for improvement.

Our product lines include: Bedding (sheets pillowcases, pillows, mattress pad, encasements, pillow tops, etc.), terry (all towel products), rugs, shower curtains, robes, slippers

**THIS POSITION IS BASED IN STATEN ISLAND, NY.  LOCAL CANDIDATES PREFERRED.  RELIABLE TRANSPORTATION IS REQUIRED**

Duties to include, but not limited to;

· Receive & route all incoming calls; take inquiries

· Engage with all visitors

· Manage email correspondence for company

· Coordinate shipping though FedEx online, etc.; familiarity with using online portals

· Greet vendors; liaise with current clients

· Review incoming mail

· Prepare outgoing mail

· Communicate with Driver’s as needed

· Complete & communicate order status, customer requests, updates, inputs, etc.

· Fulfill “sample” requests

· Input & process orders; data entry

· Familiarity with warehouse management software a plus. Knowledge of Fishbowl ++

· Add new vendor accounts

· Interact with Sales Team

Qualifications

• High School Diploma or equivalent, three to five years related experience, or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Demonstrated ability to plan and organize projects.
• Experienced with Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Mail
• Working knowledge of Google Suite preferred

Hours

· Monday – Friday

· Typical hours may be 9:00a-5:00pm

Physical Requirements

Must be able to:

· remain in a stationary position a predominant amount of time

· occasionally lift 15 pounds

· use keyboard, mouse and other computer peripherals

· use standard office equipment

Equal Employment Opportunity employer.

We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.